Application System Analyst - Principle

Intermountain Health; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Intermountain Health seeks a Principal Analyst for Epic MyChart to lead design, build, optimization, and support of patient-facing workflows that boost engagement and access. You will partner with clinical, operational, and digital teams to deliver scalable solutions and supervise junior analysts when needed.

The role emphasizes certification, deep Epic MyChart expertise, and experience in virtual care, pharmacy, and labs to align with organizational goals.

Qualifications

• Epic MyChart certification is required and current.
• Experience configuring patient-facing workflows with emphasis on usability and adoption.

Responsibilities

• Provides senior technical and operational leadership for MyChart solutions across planning, design, and optimization.
• Mentors analysts and collaborates with clinical, operational, and digital stakeholders.

Skills

Epic MyChart certification

Project management

Stakeholder collaboration

Clinical workflow knowledge

Patient experience focus

Tools

ServiceNow

PACS

Job description

This position is responsible for complex to expert level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support (e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management) Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington. Epic Certification in Patient Experience applications such as MyChart (required) prefer certification up to version May 2026. Nice to have Cadence, Prelude, Welcome, Hello World, Cheers, Bedside, Care Companion. Service Management applications like Service Now. The Principal Analyst, Epic MyChart serves as a senior technical and operational leader responsible for the design, build, optimization, and support of MyChart solutions that enhance patient engagement and digital access. This role requires current Epic MyChart certification and deep experience configuring patient-facing workflows with a strong focus on patient experience, usability, and adoption. The ideal candidate brings proven expertise across virtual care, on-demand services, pharmacy, and lab functionality, and partners closely with clinical, operational, and digital stakeholders to deliver scalable, innovative solutions that support organizational goals. Principal analysts may supervise lower-level analysts. Essential functions are performed independently under minimal supervision and direction, in addition to assisting to oversee and mentoring other analysts.

Essential Functions

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
• Gathers, validates, and translates technological requirements into design and development specification while providing product management
• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
• Solves complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for projects of complex nature and span cross functional areas. Work collaboratively with the DTS Project Manager (if applicable) team assuring key initiatives are organized, planned, and managed. Ensure effective handoff from demand intake through DTS governance processes to project management.
• Responsible for quality review of team projects, demand creation, and resource management processes and creating a remediation plan for any issues identified
• Mentors and identifies training opportunities for teams, for all technical duties of the department, demand management and resource management processes.
• Collaboratively works with peers, internal and external stakeholders, and vendors to develop best practice and standards for all technical duties of the department, demand management and resource management processes.
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
• Develop and understands business reporting needs for end users
• Participates in on-call and command center respon