Clinical Systems Analyst – MyChart

Jobtailor; South Carolina; On-site; USD 70,000 - 95,000; Full time

Job summary

Jobtailor is seeking a qualified IT professional to provide tier-2 support for healthcare applications, with Epic software expertise and on-call coverage as needed. The role emphasizes mentoring junior staff, monitoring production systems, and coordinating with cross-functional teams.

The ideal candidate has 2+ years of related experience, a relevant degree, and strong diagnostic skills. This position offers opportunities to lead upgrades and document workflows in a healthcare environment.

Qualifications

• Bachelor’s degree in information technology, computer science, or related field from an accredited college/university.
• 2+ years of progressively responsible related work experience.
• Mid-level Microsoft Office skills.
• Ability to diagnose and resolve routine technology problems.
• Ability to learn to resolve advanced technology problems.

Responsibilities

• Provide tier-2 support for incidents, including 24/7 on-call coverage as required.
• Mentor junior team members to resolve incidents and maintenance items.
• Monitor production applications daily to ensure availability and performance.
• Coordinate support with Infrastructure, Integration, Reporting, and Help Desk teams.
• Lead small to medium software upgrade initiatives through design, build, and test phases.
• Document workflows and maintain test cases for new functionality.

Skills

Application Support

Epic Software Knowledge

Incident Resolution

Mentoring Junior Staff

Microsoft Office Proficiency

Education

Bachelors degree in IT or related field

Tools

Epic Software

Microsoft Office

Job description

• Provide tier-2 support of application incidents reported through the help desk, including 24/7 on-call coverage as required
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Perform daily monitoring of applications in production use
• Coordinate application support with Infrastructure, Integration, Reporting, and help desk teams
• Lead small to medium complexity software upgrade initiatives or workflow enhancements through design, build, and test phases
• Modify tables/master files and make additions and changes under senior team member direction
• Implement changes using documented procedures compliant with department policies and procedures
• Own low to medium complexity issues and liaise between customers and support staff to facilitate resolution
• Work with and mentor junior staff members to document workflows
• Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality
• Participate in team and cross-team meetings and maintain appropriate meeting records

Requirements

• Bachelor's degree in information technology, computer science, business administration, management systems, electronics technology, computer engineering, health information management or a directly-related field from an accredited college or university
• 2 or more years of progressively responsible and directly related work experience
• Mid-level Microsoft Office skills
• Ability to diagnose and resolve routine technology problems
• Ability and desire to learn to resolve specialized and advanced technology problems
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline
• Ability to take action consistent with available facts, constraints, and anticipated consequences
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactful and professional manner
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
• Ability to develop new skills and teach others
• Ability to collaborate and build consensus with stakeholders
• Ability to understand and adhere to operational standards, policies, and procedures
• Ability to identify risks and issues
• Ability to develop solutions for new and unfamiliar challenges
• Ability to analyze data, draw conclusions and interpret results
• Ability to communicate concepts concisely to management and cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
• Knowledge of current issues and trends in health care and clinical operations in a health care system
• Knowledge of Epic Software and other information systems, clinical software, and computer applications used in a health care setting
• EPIC Certification preferred

Core Competencies

Demonstrates expertise in application support and incident resolution, with a strong focus on collaboration, mentoring, and adherence to operational standards in a healthcare environment. Proficient in utilizing Epic Software and Microsoft Office to enhance workflow and support team initiatives.

Highest-signal resume keywords

• Application Support
• Epic Software Knowledge
• Incident Resolution
• Mentoring Junior Staff
• Microsoft Office Proficiency

Hard Skills

• Application Monitoring
• Software Upgrade Management
• Data Analysis
• Workflow Documentation
• Technical Problem Diagnosis

Soft Skills

• Interpersonal Communication
• Collaboration
• Consensus Building
• Analytical Thinking
• Professionalism

Certifications & Qualifications

• EPIC Certification

Industry Keywords

• Healthcare Operations
• Clinical Software
• Information Technology
• Help Desk Support
• Operational Standards

Tools & Technologies

• Epic Software
• Microsoft Office