Applications Systems Analyst III, Epic MyChart

Jobtailor

Morristown (NJ)

On-site

USD 95,000 - 130,000

Full time

4 days ago

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Job summary

Jobtailor is seeking an experienced Epic MyChart specialist to support patient engagement and digital health services across a multi-facility health system. The role focuses on MyChart customization, testing, and reporting to optimize patient experience and care delivery.

You will collaborate with clinicians and IT teams to implement video visits, scheduling, and telehealth features while maintaining thorough testing plans and documentation.

Qualifications

Minimum of a HS Diploma / GED.
5+ years of experience in building and implementing Epic MyChart.
5+ years of experience in supporting healthcare patient portal and patient engagement websites.
Excellent time management skills.
Strong analytical and multi-tasking skills.
Implemented Video Visits and Video on Demand in MyChart with any Epic integrated video platform.
Experience with Health Communication systems like WELL Health, Twilio, SpinSCi, TeleVox.
Experience working in a multi-facility, multi-clinic healthcare organization.
Experience customizing web applications and websites like MyChart.
Ability to run queries to report on various metrics.
Experience developing and monitoring testing scenarios and methodologies.
Experience preparing and maintaining documentation on testing plans.
Experience with Direct/Open scheduling, e-Check in, Patient Questionnaires, TeleHealth, MyChart mobile app, Result Release, or similar projects.
Understanding of hospital and ambulatory operations and workflows, including patient portals and mobile devices.
Ability to solve complex problems and exercise judgment based on multiple sources of information.
Ability to interact effectively with peers, management, physician office staff, vendors, and other customers.
Effective organization skills, attention to detail, follow-through, and commitment to excellence.
Ability to hear and communicate clearly, understandably, and professionally.
Demonstrated good written and verbal communication skills.
Experience participating in optimization projects including design, build, testing, and support.
Self-starter; comfortable with ambiguity; able to make critical decisions.
Ability to balance customer priorities and needs.
Comfortable working in a fast-paced environment.
Participation in an on-call rotation for off-hours end-user support.
Current Epic certification in Epic MyChart and Epic Ambulatory

Responsibilities

Provide direct support for development and implementation of Patient Experience/Engagement and Digital programs.
Help patients, clinicians, and healthcare team members engage with digital health services.
Act as liaison supporting Atlantic Health System entities, administration, providers, and staff for digital health services.
Stay abreast of new, available, and upcoming technologies and methodologies.
Partner with Training team to create staff end-user training content.
Proactively minimize service desk requests and improve efficiency.
Build, implement, optimize, and support Epic MyChart.
Run queries and report on various metrics.
Develop and monitor testing scenarios and methodologies.
Prepare and maintain testing-plan documentation.
Participate in optimization projects covering design, build, testing, and support.
Participate in an on-call rotation for off-hours end-user support.

Skills

Epic MyChart

MyChart Customization

Video Visits Implementation

Query Running

Testing Methodologies

Documentation Preparation

Direct/Open Scheduling

TeleHealth Experience

Patient Questionnaires

MyChart Mobile App

Education

HS Diploma / GED

Tools

WELL Health

Twilio

SpinSCi

TeleVox

Job description

Provide direct support for the development and implementation of Patient Experience/Engagement and Digital programs
Help patients, clinicians, and healthcare team members engage with digital health services
Act as liaison supporting Atlantic Health System entities, administration, providers, and staff for digital health services
Stay abreast of new, available, and upcoming technologies and methodologies
Partner with the Training team to create staff end-user training content
Proactively minimize service desk requests and improve efficiency
Build, implement, optimize, and support Epic MyChart
Run queries and report on various metrics
Develop and monitor testing scenarios and methodologies
Prepare and maintain testing-plan documentation
Participate in optimization projects covering design, build, testing, and support
Participate in an on-call rotation for off-hours end-user support

Requirements

Minimum of a HS Diploma / GED
5 plus years of experience in building and implementing Epic MyChart
5 plus years of experience in supporting healthcare patient portal and patient engagement websites
Excellent time management skills
Strong analytical and multi-tasking skills
Implemented Video Visits and Video on Demand in MyChart with any Epic integrated video platform
Experience with Health Communication systems like WELL Health, Twilio, SpinSCi, TeleVox
Experience working in a multi-facility, multi-clinic healthcare organization
Experience customizing web applications and websites like MyChart
Ability to run queries to report on various metrics
Experience developing and monitoring testing scenarios and methodologies
Experience preparing and maintaining documentation on testing plans
Experience with Direct/Open scheduling, e-Check in, Patient Questionnaires, TeleHealth, MyChart mobile app, Result Release, or similar projects
Understanding of hospital and ambulatory operations and workflows, including patient portals and mobile devices
Ability to solve complex problems and exercise judgment based on multiple sources of information
Ability to interact effectively with peers, management, physician office staff, vendors, and other customers
Effective organization skills, attention to detail, follow-through, and commitment to excellence
Ability to hear and communicate clearly, understandably, and professionally
Demonstrated good written and verbal communication skills
Experience participating in optimization projects including design, build, testing, and support
Self-starter; comfortable with ambiguity; able to make critical decisions
Ability to balance customer priorities and needs
Comfortable working in a fast-paced environment
Participation in an on-call rotation for off-hours end-user support
Current Epic certification in Epic MyChart and Epic Ambulatory

Core Competencies

Demonstrates expertise in building and implementing Epic MyChart, along with strong analytical skills to support patient engagement and digital health services. Proficient in developing testing methodologies and documentation while effectively collaborating with healthcare teams and managing multiple priorities.

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