Applications Support Specialist- Risk Management- Full Time (Hybrid position)

SolutionHealth; Manchester (NH); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Earned Time

403b with matching

Tuition Reimbursement

Pet Insurance

Legal Services

Vendor Discounts

Job summary

SolutionHealth is seeking a System Administrator to serve as the primary liaison to IT for the electronic occurrence reporting system at Elliot Health System. You will monitor systems, collaborate with vendors, and support clinical departments in maintaining data integrity and availability.

You’ll provide user training, assist with access issues, and build new functionalities under guidance, ensuring staff can enter events accurately and on time across the EHS intranet.

Qualifications

• Associate degree or equivalent experience required.
• Bachelor's degree or background in computer science preferred.
• Experience providing IT support, preferably in healthcare.
• Two years' experience in healthcare risk or quality departments preferred.
• Two years' IT programming or computer operations experience preferred.
• Medical terminology preferred.
• Proficient with database programs and table management.
• Proficient with Microsoft tools and applications.
• Good judgment and problem-solving skills required.
• Attention to detail and follow-up on issues.
• Good communication and telephone skills.
• Experience with healthcare electronic risk reporting applications preferred.

Responsibilities

• Monitor software systems and data integrity and collaborate with vendors to ensure system availability.
• Serve as liaison between vendors and SolutionHealth/EHS IT Dept for report writing requests.
• Provide training to new and existing users of systems.
• Assist staff with access issues, questions and reporting requests.
• Build new functionalities under guidance of clinical departments.
• Ensure system functioning across EHS for staff to enter events.
• Update and maintain databases with staff, providers, medications, etc.
• Monitor system to help dept staff ensure events resolved on time.

Skills

Communication skills

Problem solving

Attention to detail

Training staff

Education

Associate degree or equivalent

Bachelor's degree in computer science preferred

Tools

Microsoft tools

Database management

Job description

Job Description:

About the Job:

Serves as primary system administrator and liaison to SolutionHealth IT staff for the electronic occurrence reporting system for Elliot Health System. Provides support to other key computer systems and applications within the Legal and Compliance Departments as requested.

What You'll Do:

• As system Administrator, monitors software systems and data integrity and collaborates with vendors to resolve any issues to ensure system availability and functionality.
• Serves as primary liaison between vendors and SolutionHealth/EHS IT Dept. to complete report writing requests and assure systems functionality on the EHS intranet.
• Provides training to new and existing users of systems and applications in conjunction with the RN Risk Management Coordinator.
• Assists with staff access issues, questions and reporting requests.
• Responsible for building new functionalities in the system, under the guidance and direction of clinical departments.
• Assures the system is functioning correctly and available across EHS for staff to enter events. Troubleshoots any downtime or system failures with the vendor.
• Updates and maintains any databases that must be manually uploaded to keep user information current, i.e., staff, providers, medications, etc.
• Monitors the system to assist department staff in assuring that all events are resolved on time.
• Designs, supports and updates internal web pages as requested by the Director. Proficient with software programs to support this function.
• As system Administrator, monitors software systems and data integrity and collaborates with vendors to resolve any issues to ensure system availability and functionality.
• Serves as primary liaison between vendors and SolutionHealth/EHS IT Dept. to complete report writing requests and ensure systems functionality on the EHS intranet.
• Updates and maintains any databases that must be manually uploaded to keep user information current, i.e., staff, providers, medications, etc.
• Responsible for building new functionalities in the system, under the guidance and direction of clinical departments.

Who You Are:

• Associate degree or equivalent experience required. Bachelor's degree or background in computer science preferred.
• Experience providing IT support, preferably in healthcare, required.
• Two (2) years' experience in healthcare risk or quality departments preferred
• Two (2) years' IT programming or computer operations experience preferred
• Medical terminology preferred
• Understands system designs and process application flows required. Proficient with database programs, table management or other relevant applications required.
• Demonstrates extensive knowledge and understanding of supported systems preferred.
• Proficient with Microsoft tools and applications.
• Good judgment and problem-solving skills required
• Gives attention to detail and follows up on outstanding issues.
• Good communication and telephone skills
• Previous experience with healthcare electronic risk reporting applications preferred.

Why You'll Love Us:

• Medical, Dental, Vision Benefits starting the 1st of the month following your start date.
• Accrued Earned Time
• 403b with matching (fully vested) and discretionary annual core contributions
• Tuition Reimbursement up to $4,000/year for full time coded employees over 30 hours/week
• Miscellaneous Benefits - Pet Insurance, Legal Services, Vendor Discounts

Work Shift:

Full-time, 36 hours per week.
Hybrid Role

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.