Application Technology Operations Specialist (Fixed Income, Capital Markets)

externaljobboards; United States; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Healthcare

Learning support

Well-being programs

Team activities

Equipment

Recognition

Job summary

externaljobboards is seeking a skilled IT operations professional to support Fixed Income and Capital Markets applications in a global operations environment. You will monitor systems, respond to user questions, investigate incidents, and help deliver changes safely while coordinating with trading, development, quantitative, and technology teams.

You will log requests, manage incidents and changes using ServiceNow and JIRA, perform end-to-end testing, support deployments, and contribute to

Qualifications

• Professional experience supporting trading, Fixed Income, Capital Markets, or financial operations applications in a production environment.
• Strong application support skills including monitoring, troubleshooting, incident handling, and root cause analysis.
• Knowledge of ITIL service operations and experience with ServiceNow and JIRA.
• Understanding of monitoring, logging, alerting, application performance, and operational controls.
• Ability to understand system components, dependencies, interfaces, data flows, and business processes.
• Clear communication and problem-solving skills for working with technical and non-technical stakeholders.

Responsibilities

• Monitor trading applications and respond to user questions through email and chat.
• Log and manage requests, incidents, problems, and changes in service management tools.
• Investigate production issues, identify root causes, and track them through resolution.
• Support application releases, upgrades, deployments, and implementation work.
• Perform end-to-end and regression testing for fixes and enhancements before release.
• Work with development teams to improve monitoring, logging, resilience, and operational efficiency.
• Take part in disaster recovery planning and testing, server upgrades, and system changes.
• Maintain operational documentation and follow incident, problem, and change management practices.

Skills

Monitoring

Troubleshooting

Incident handling

Root cause analysis

Tools

ServiceNow

JIRA

Job description

Role overview

Support business-critical Fixed Income and Capital Markets applications in a global financial operations environment. You’ll monitor systems, respond to user needs, investigate production incidents, and help deliver changes safely while coordinating with trading, development, quantitative, and technology teams.

Responsibilities

• Monitor trading applications and respond to user questions through email and chat.
• Log and manage requests, incidents, problems, and changes in service management tools.
• Investigate production issues, identify root causes, and track them through resolution.
• Support application releases, upgrades, deployments, and implementation work.
• Perform end-to-end and regression testing for fixes and enhancements before release.
• Work with development teams to improve monitoring, logging, resilience, and operational efficiency.
• Take part in disaster recovery planning and testing, server upgrades, and system changes.
• Maintain operational documentation and follow incident, problem, and change management practices.

Requirements

• Professional experience supporting trading, Fixed Income, Capital Markets, or financial operations applications in a production environment.
• Strong application support skills, including monitoring, troubleshooting, incident handling, and root cause analysis.
• Knowledge of ITIL service operations and experience with tools such as ServiceNow and JIRA.
• Understanding of monitoring, logging, alerting, application performance, and operational controls.
• Ability to understand system components, dependencies, interfaces, data flows, and business processes.
• Clear communication and problem-solving skills for working with technical and non-technical stakeholders.
• Experience supporting deployments, system changes, server upgrades, or disaster recovery activities.
• Intermediate to upper-intermediate English.

Benefits and work setup

• Work arrangements may be in-office, hybrid, or remote, depending on location and contract.
• Listed benefits include healthcare, learning support, well-being programs, team activities, equipment, and recognition; availability varies by location and contract type.