Application Technology Operations Specialist (Fixed Income, Capital Markets)

exadelinc; Stati Uniti; Ibrido; USD 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare

Learning support

Well-being programs

Team activities

Equipment

Recognition initiatives

Descrizione del lavoro

exadelinc is seeking a role focused on supporting critical Fixed Income and Capital Markets applications in a global financial environment. The position blends production support with monitoring, troubleshooting, and contributing to release testing to improve system reliability.

You will coordinate with business users and technical teams to resolve issues and keep trading operations running smoothly, while maintaining documentation and participating in DR exercises and server upgrades.

Competenze

• Experience supporting Capital Markets, Fixed Income, trading, or financial operations applications in a production setting.

Mansioni

• Monitor trading applications, respond to user questions, and manage incidents through resolution.
• Investigate production problems, identify root causes, and communicate progress to business and technical stakeholders.
• Record and track incidents, requests, problems, and changes using service management tools.
• Support application releases, upgrades, deployments, and implementation work; perform end-to-end and regression testing before changes go live.
• Work with developers to improve monitoring, logging, resilience, and operational efficiency.
• Maintain support documentation and take part in disaster recovery exercises, system changes, and server upgrades.

Conoscenze

Application support

Monitoring

Production troubleshooting

Incident management

Root cause analysis

Descrizione del lavoro

Role overview

Support critical applications used by Fixed Income and Capital Markets teams in a global financial environment. The role combines production support and monitoring with troubleshooting, release testing, and work to improve system reliability. You’ll coordinate with business users and technical teams to resolve issues and keep trading operations running smoothly.

Responsibilities

• Monitor trading applications, respond to user questions, and manage incidents through resolution.
• Investigate production problems, identify root causes, and communicate progress to business and technical stakeholders.
• Record and track incidents, requests, problems, and changes using service management tools.
• Support application releases, upgrades, deployments, and implementation work; perform end-to-end and regression testing before changes go live.
• Work with developers to improve monitoring, logging, resilience, and operational efficiency.
• Maintain support documentation and take part in disaster recovery exercises, system changes, and server upgrades.

Requirements

• Experience supporting Capital Markets, Fixed Income, trading, or financial operations applications in a production setting.
• Strong skills in application support, monitoring, production troubleshooting, incident management, and root cause analysis.
• Familiarity with ITIL practices and service management tools such as ServiceNow or JIRA.
• Understanding of application performance, alerts, operational controls, system dependencies, interfaces, and data flows.
• Clear communication and problem-solving skills, including the ability to work with technical and non-technical stakeholders under pressure.
• Ability to work independently and collaborate across global teams; intermediate to upper-intermediate English.

Benefits and work setup

Work arrangement may be in-office, hybrid, or remote depending on location and contract. Listed benefits include healthcare, learning support, well-being programs, team activities, equipment, and recognition initiatives; availability varies by location and contract type.