Technology Support Lead - Application Support / Unix, SQL

Testing Site - JPMC; Houston (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Testing Site - JPMC in Houston seeks a Technology Support Lead to drive stability and performance of production services. You will lead teams, enforce ITIL processes, and collaborate with traders and analysts to understand data needs.

The role covers incident management, data pipeline troubleshooting, and flexible scheduling for late nights or weekends. Candidates bring 5+ years in IT operations and strong SQL, Python/Java/.NET, and cloud experience.

Qualifications

• 5+ years of experience troubleshooting and maintaining information technology services.
• Experience in large-scale technology environments on premises and in the cloud.
• Proficient in observability and monitoring tools and ITIL processes.
• Experience with Control M and Autosys Scheduler.
• Experience developing or supporting applications in Python, Java, or .NET.
• Strong SQL skills with relational databases.
• Familiarity with Unix/Linux OS and shell scripting.
• Understanding of data structures, algorithms, and performance optimization.

Responsibilities

• Lead teams delivering end-to-end application or infrastructure service.
• Execute policies and procedures to ensure operational stability and availability.
• Monitor production environments for anomalies and drive observability tool adoption.
• Escalate and communicate issues to stakeholders from incident to service restoration.
• Lead incident, problem, and change management for full stack systems.
• Investigate data-related incidents and perform root cause analysis.
• Collaborate with development teams to troubleshoot data pipelines and system anomalies.
• Analyze large datasets to identify patterns and data quality concerns.
• Interface with business users, traders, and analysts to understand data requirements.
• Support late night and weekend shifts on rotational basis.

Skills

Observability tools

Incident management

Leadership

SQL proficiency

Unix/Linux

Shell scripting

Data analysis

Cloud experience

Tools

ITIL framework

Control M

Autosys Scheduler

Python

Java

.NET

SQL databases

Git

Unix/Linux shell

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Commercial & Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job Responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Investigate and resolve data-related incidents, including quality issues, performance problems, and connectivity failures.
• Perform root cause analysis on production issues and implement preventive measures to reduce future occurrences.
• Collaborate with development teams to troubleshoot complex data pipeline issues and system anomalies.
• Analyze large datasets to identify patterns, anomalies, and potential data quality concerns, executing validation and reconciliation procedures.
• Interface with business users, traders, and analysts to understand data requirements, optimize data feeds, and resolve issues.
• Support on late night and weekends shifts on rotational basis

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience with Control M and Autosys Scheduler
• Experience developing and supporting applications built on Python, Java, or .NET framework
• Experience with relational databases and ability to write complex SQL queries
• Experience with large-scale data processing and analysis techniques
• Proficiency in SQL and understanding of relational database concepts
• Familiarity with Unix/Linux operating systems and shell scripting
• Understanding of data structures, algorithms, and performance optimization principles

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud
• Experience with other database technologies (Oracle, Sybase, PostgreSQL)
• Knowledge of financial markets and trading systems
• Familiarity with data visualization tools and statistical analysis
• Experience with version control systems (Git) and agile development methodologies
• Understanding of network protocols and system architecture concepts