Application Systems Specialist & Mentor

Republic Services, Inc.; Phoenix (AZ); On-site; USD 75,000 - 103,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Health care and dependent care FSAs

Short- and long-term disability

Life insurance and AD&D

Employee Stock Purchase Plan (ESPP)

Paid Time Off

Job summary

Republic Services, Inc. is seeking an Application Administrator to configure and support complex business software and act as a trusted IT liaison for assigned functional areas.

You will mentor junior colleagues and lead initiatives that improve end-user support and operational efficiency. The role partners with business users, coordinates with offshore teams, and contributes to special projects while ensuring high-quality service and comprehensive documentation across incidents and

Qualifications

• 2 years of business systems analytical experience, including the ability to flow chart processes.
• 2 years of experience with Structured Query Language (SQL).
• Experience working with an off-shore development and QA team.
• Experience writing reports, business correspondence and procedures manuals.

Responsibilities

• Configures and supports complex software application issues experienced by end users promptly and professionally.
• Serves as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects.
• Partners to diagnose and resolve complex software application issues escalated by other members of the software application team.
• Ensures that accurate and effective solutions are provided to end users and that end user support needs are met with a consistently high quality of service.
• Engages appropriate IT and business resources to resolve technical issues and support business processes while updating users on progress toward resolution.
• Acts as a coach and mentor for newer or less experienced team members.
• Performs IT-related activities for projects to support the company priorities.
• Identifies and recommends system modifications to reduce user issues.
• Fully documents each issue and resolution using the incident tracking system.
• Apprises team, peers, and management of any new support issues in a clear and timely manner.
• Documents processes and procedures for training IT team and end users.
• Performs other job-related duties as assigned or apparent.

Skills

Business systems analysis

Offshore collaboration

Technical writing

Tools

SQL

Job description

Republic Services, Inc. is seeking an Application Administrator to configure and support complex business software and act as a trusted IT liaison for assigned functional areas.

You will mentor junior colleagues and lead initiatives that improve end-user support and operational efficiency. The role partners with business users, coordinates with offshore teams, and contributes to special projects while ensuring high-quality service and comprehensive documentation across incidents and