Systems Administrator III, Health Systems

Kaiser Permanente; Portland (OR); On-site; USD 110,000 - 150,000; Full time

Job summary

Kaiser Permanente is seeking an Epic Systems Analyst III to serve as a senior SME for Epic Prelude and related Patient Access applications. The role focuses on analysis, design, configuration, implementation, and optimization across patient registration, identity management, insurance eligibility, and admissions workflows while supporting Grand Central activities in patient movement and ADT processes.

The analyst will drive improvements in data integrity, system performance, and user experience

Qualifications

• Two+ years with EPIC or comparable health system software or two+ years scripting/programming experience.
• Bachelor's degree in Computer Science, Engineering, Health Care or related field with 3+ years IT/operations experience.

Responsibilities

• Provide first and second level support for enterprise systems and diagnose complex incidents to minimize downtime.
• Configure complex systems and perform maintenance, upgrades, and optimization.
• Collaborate with cross-functional teams to ensure stability and long-term success of Epic Patient Access solutions.
• Develop and review documentation for system configurations and procedures.

Skills

Attention to Detail

Communication

Critical Thinking

Teamwork

Problem Solving

Organizational Skills

Decision Making

Learning Agility

Cross-Group Collaboration

Education

Bachelor's degree in CS/Engineering/Health Care or related field

Tools

Epic Prelude

Microsoft Excel

Scripting/Programming

Epic Grand Central

ITIL/ServiceNow

Job description

Job Summary

The Epic Systems Analyst III supports the Patient Access and Hospital Operations Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic Prelude and related Patient Access applications, with secondary support for Grand Central workflows. This role evaluates complex operational and business requirements and translates them into scalable, efficient technology solutions that align with organizational objectives, Epic best practices, regulatory requirements, and industry standards.

Leveraging advanced analytical, technical, and workflow design expertise, the Epic Systems Analyst III leads and supports enterprise initiatives focused on patient registration, identity management, insurance verification, eligibility, admissions, and patient access workflows, while also supporting Grand Central functionality related to patient movement, admissions, discharge, transfers (ADT), and hospital operational workflows. The position identifies opportunities to improve system functionality, data integrity, operational efficiency, and the patient and staff experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support.

Working collaboratively with Patient Access, Revenue Cycle, Hospital Operations, clinical leadership, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor by providing strategic guidance and technical expertise to ensure stability, scalability, interoperability, and long-term success of Epic Patient Access solutions. The analyst promotes standardized workflows, supports regulatory and operational compliance, and drives continuous improvement across patient registration, identity management, insurance eligibility, admissions, patient movement, and downstream system integrations.

Essential Responsibilities

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
• Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement.
• Assists technical and project team members to resolve system problems and application‑specific issues.
• Escalates identified issues, risks or problems to lead administrators according to processes.
• Plans and performs complex system configuration.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Defines and tests maintenance and refresh activities.
• Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.
• Assists with application-oriented administration and technical support for production and non-production environments.
• Supports vendor support activities, as appropriate.
• Recommends and executes performance tuning and optimization activities.
• Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Application Delivery Process
• Application Maintenance
• Application Testing
• Packaged Application Integration
• Scripting Tools and Languages
• System and Technology Integration
• Acts with Compassion
• Analytical Skills
• Client Focus
• Crisis Incident Management
• Debugging and Troubleshooting
• Demonstrating Personal Flexibility
• Managing Diverse Relationships
• Microsoft Excel
• Organizational Skills
• Prioritization
• Relationship Building

Minimum Qualifications

• Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience.
• Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications

• EpicCare Prelude Certification (highest preference), EpicCare Prelude proficiency, Epic Prelude build and configuration experience
• EpicCare Grand Central Certification (Secondary preference), EpicCare Grand Central proficiency, Epic Grand Central and configuration experience
• EpicCare Benefits Related Certification (Third preference), EpicCare Benefits Related proficiency, Epic Benefits Related build and configuration experience
• Any Epic certification
• Epic analyst/application analyst experience
• ServiceNow experience
• Change management experience
• Documentation and change-control experience
• Experience with Epic workflow configuration