Application Support & Training Lead

University of New Orleans; United States; On-site; USD 55,000 - 65,000; Full time

Job summary

LSU New Orleans is seeking a professional to design and maintain agency applications and translate requirements into effective solutions. You will support LDH staff, manage tickets, and contribute to training materials and delivery.

You will lead SharePoint initiatives, collaborate across teams, and help develop testing plans for new software development. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree.
• Minimum 1 year professional experience working with agency utilized applications or solutions.
• Minimum 1 year professional experience with content development or application solution development.
• Excellent analytical skills, effective organizational and time management skills.
• Ability to work in a team environment.
• Great attention to detail and follow up, and verbal/written communications skills.
• Ability to communicate technical concepts to technical and non-technical audiences.

Responsibilities

• Designs and maintains agency utilized applications/solutions using available resources.
• Analyzes functional requirements and translates them into best-fit solutions.
• Completes projects and transitions between projects and application support.
• Provides technical support to LDH staff involving agency utilized applications by diagnosing problems and researching solutions.
• Triages, prioritizes, and fulfills maintenance and support requests via the ticket system.
• Researches and implements agency utilized applications best practices.
• Develops, produces, distributes, and updates training materials for LDH employees and internal staff.
• Provides training of agency utilized applications to staff as necessary.
• Helps train new unit employees.
• Works with the Coordinator 3 and Unit Supervisor to develop/testing plans for new software development.
• Takes lead in SharePoint site creation, maintenance, and custom development for LDH users.
• Other tasks as directed.

Education

Bachelor’s degree or Associates with 3 years experience or 6 years experience in lieu of degree

Excellent analytical skills

Organizational and time management skills

Teamwork

Attention to detail and follow up

Verbal and written communication

Ability to communicate technical concepts to diverse audiences

1 year experience with agency utilized applications or solutions

1 year experience with content development or application solution development

Tools

SharePoint

Job description

LSU New Orleans is seeking a professional to design and maintain agency applications and translate requirements into effective solutions. You will support LDH staff, manage tickets, and contribute to training materials and delivery.

You will lead SharePoint initiatives, collaborate across teams, and help develop testing plans for new software development. Strong communication and organizational skills are essential.