Application Support & Services - Coordinator 2

University of New Orleans; United States; On-site; USD 55,000 - 65,000; Full time

Job summary

LSU New Orleans is seeking a professional to design and maintain agency applications and translate requirements into effective solutions. You will support LDH staff, manage tickets, and contribute to training materials and delivery.

You will lead SharePoint initiatives, collaborate across teams, and help develop testing plans for new software development. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree.
• Minimum 1 year professional experience working with agency utilized applications or solutions.
• Minimum 1 year professional experience with content development or application solution development.
• Excellent analytical skills, effective organizational and time management skills.
• Ability to work in a team environment.
• Great attention to detail and follow up, and verbal/written communications skills.
• Ability to communicate technical concepts to technical and non-technical audiences.

Responsibilities

• Designs and maintains agency utilized applications/solutions using available resources.
• Analyzes functional requirements and translates them into best-fit solutions.
• Completes projects and transitions between projects and application support.
• Provides technical support to LDH staff involving agency utilized applications by diagnosing problems and researching solutions.
• Triages, prioritizes, and fulfills maintenance and support requests via the ticket system.
• Researches and implements agency utilized applications best practices.
• Develops, produces, distributes, and updates training materials for LDH employees and internal staff.
• Provides training of agency utilized applications to staff as necessary.
• Helps train new unit employees.
• Works with the Coordinator 3 and Unit Supervisor to develop/testing plans for new software development.
• Takes lead in SharePoint site creation, maintenance, and custom development for LDH users.
• Other tasks as directed.

Education

Bachelor’s degree or Associates with 3 years experience or 6 years experience in lieu of degree

Excellent analytical skills

Organizational and time management skills

Teamwork

Attention to detail and follow up

Verbal and written communication

Ability to communicate technical concepts to diverse audiences

1 year experience with agency utilized applications or solutions

1 year experience with content development or application solution development

Tools

SharePoint

Job description

Job Summary

• Designs and maintains various agency utilized applications/solutions using the available resources.
• Analyzes functional requirements and translate them into best fit solutions.
• Completes projects and frequently transitions between projects and application support.
• Provides technical support to Louisiana Department of Health (LDH) staff involving agency utilized applications by diagnosing technical problems and identifying appropriate solutions through research.
• Triages, prioritizes, and fulfills maintenance and support requests submitted through the ticket system.
• Researches and implements agency utilized applications best practices.
• Develops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH employees and internal Application Support & Training staff.
• Provides training of agency utilized applications to staff as necessary.
• Helps train new unit employees.
• Works with the Coordinator 3 and Unit Supervisor to develop and implement testing plans for new software development.
• Takes lead in SharePoint site creation, maintenance, and custom development for all LDH users.
• Other tasks as directed.

Qualifications Required

• Bachelor’s degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree.
• Minimum 1 year professional experience working with agency utilized applications or solutions.
• Minimum 1 year professional experience with content development or application solution development.
• Excellent analytical skills, effective organizational and time management skills.
• Ability to work in a team environment.
• Great attention to detail and follow up, and verbal/written communications skills.
• Ability to communicate technical concepts to technical and non-technical audiences.

Desired

• Advanced degree.
• Minimum 2 years professional experience working with agency utilized applications or solutions.
• Minimum 2 years professional experience with content development or application solution development.
• Minimum 2 years of experience in managing projects, assignments and competing priorities.
• MOUS, ACE, MCT or other relevant industry certifications.

Salary

55-65k

Required Attachments

• Detailed resume listing relevant qualifications and experience.
• Cover Letter indicating why you are a good fit for the position and LSU New Orleans.
• Names and contact information of three references.
• Applications that do not include the required uploaded documents may not be considered.

Posting Close Date

This position will remain open until filled.

LSU New Orleans Employment Equity Statement

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees.

Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

About LSU New Orleans

LSU New Orleans is the only R2 public research university in New Orleans, Louisiana, and one of just four public colleges in Louisiana to hold that designation. R2 status opens the doors to competitive federal research grants that flow preferentially to classified research universities. It anchors the university’s power to recruit research-active faculty, to sustain doctor programs of national standing, and to signal to businesses and investors that New Orleans possesses the intellectual infrastructure a knowledge economy demands.

Located along Lake Pontchartrain in New Orleans, LSU New Orleans’ research excellence and urban relevance provide an opportunity for the institution to become a leading public research partner in one of America’s most exciting and vibrant metropolitan areas. New Orleans has always faced challenges that call for research driven solutions including coastal land loss, educational achievement gaps, affordability, public safety, and workforce shortages. LSU New Orleans can strengthen its research activity as a tool for public problem solving as well as economic impact by leveraging the scale, reputation, infrastructure, and global reach of the LSU enterprise while remaining deeply connected to the city it serves.

With more than 5,500 students and the support of approximately 248 faculty serving the College of Liberal Arts & Human Development, The college of Sciences, The Robert A. Savoie College of Engineering, the Henry Berstein College of Business Administration, and six distinct schools, the campus remains committed to honoring its founding vision and continuing to play a critical role in the region.

Opened in 1958 on the site of a former U.S. Naval Air Station as the region’s first fully integrated public university, LSU New Orleans was created after years of coordinated efforts from civic leaders and residents who believed that an accessible public institution of higher education was vital to the city’s future. Located only 15 minutes away from downtown and the French Quarter, the university occupies a 195-acre campus in one of the nicest residential areas of the city. Since its first commencement exercises in 1962, the university has conferred more than 80,000 degrees creating an extensive network of Privateer Alumni that includes prominent local leaders in fields such as business, tourism, athletics, government, and academia.

The university is also an important catalyst of socio-economic mobility for the region. Its student body includes a significant share of first-generation students, working students, adult learners, and veterans. The institution has grown from a commuter-oriented campus into a comprehensive urban research university with undergraduate, graduate, and doctoral programs in distinctive academic categories tied to the city and region. Its evolution has been inseparable from the story of New Orleans; an internationally recognized city of creativity, resilience, industry, cultural influence, and global connectivity. As one of the most strategically important cities in America, New Orleans’s economy is rooted in legacy sectors such as energy, maritime commerce, tourism, healthcare, and international trade. Recently, the city has expanded its economic portfolio to include areas such as coastal restoration, film and media production, technology, and advanced manufacturing. The city’s strengths are the university’s opportunities. New Orleans needs talent, civic leadership, resilient infrastructure, healthcare innovation, artists, and entrepreneurs. This combination of culture, commerce and connectivity gives LSU New Orleans a set of dynamic factors that allows it to serve as both an access institution and a problem-solving university as it reinvents itself beginning this summer.

LSU New Orleans Welcomes Job Applicants from Varied Backgrounds

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.