Applications Support & Solutions Coordinator II

University of New Orleans; Baton Rouge, Northern (LA, KY); Hybrid; USD 55,000 - 65,000; Full time

Job summary

LSU New Orleans seeks a qualified professional to design and maintain agency utilized applications, analyze requirements, and translate them into effective solutions while providing technical support to LDH staff. You will triage requests, lead training materials, and collaborate on testing plans with supervisors.

The role includes leading SharePoint site creation and development for LDH users, with opportunities to train staff and grow project-management skills.

Qualifications

• Bachelor’s or Associate with 3 years of professional experience, or 6 years in lieu of degree.
• Minimum 1 year professional experience with agency utilized applications or solutions.
• Minimum 1 year professional experience with content development or application solution development.
• Excellent analytical skills, effective organizational and time management skills.
• Ability to work in a team environment.
• Great attention to detail and verbal/written communications skills.
• Ability to communicate technical concepts to technical and non-technical audiences.

Responsibilities

• Designs and maintains agency utilized applications/solutions using available resources.
• Analyzes functional requirements and translates them into best fit solutions.
• Completes projects and transitions between projects and application support.
• Provides technical support to LDH staff involving agency utilized applications by diagnosing problems and researching solutions.
• Triages, prioritizes, and fulfills maintenance and support requests via the ticket system.
• Researches and implements agency utilized applications best practices.
• Develops, produces, and updates training materials for LDH employees and staff.
• Provides training of agency utilized applications to staff.
• Helps train new unit employees.
• Leads SharePoint site creation, maintenance, and custom development for LDH users.
• Other tasks as directed.

Skills

Analytical skills

Organizational skills

Time management

Teamwork

Communication

Attention to detail

Verbal and written communications

Education

Bachelor’s degree

Associate degree with 3 years experience

6 years experience in lieu of degree

Advanced degree

Job description

LSU New Orleans seeks a qualified professional to design and maintain agency utilized applications, analyze requirements, and translate them into effective solutions while providing technical support to LDH staff. You will triage requests, lead training materials, and collaborate on testing plans with supervisors.

The role includes leading SharePoint site creation and development for LDH users, with opportunities to train staff and grow project-management skills.