Application Support & Training - Coordinator 2

University of New Orleans; United States; On-site; USD 55,000 - 65,000; Full time

Job summary

LSU New Orleans seeks an Applications Support and Training professional to diagnose issues, create training materials, and manage LMS content for LDH and UNO contract employees.

You will plan and present in-person and online trainings, travel as needed, and contribute to course development while ensuring compliance with policies and procedures.

Qualifications

• Bachelor’s degree or associates with relevant experience.
• 1+ year in technical training or content development.
• 1+ year public speaking or presentations.
• Strong analytical, organizational, and communication skills.

Responsibilities

• Provide technical support, research solutions, and document processes.
• Develop, update, and deliver training materials (guides, videos, slides).
• Plan and conduct in-person and online training sessions; may require travel.
• Manage LMS content and run ad-hoc reports for management.
• Assist in course development and implement new processes with supervision.

Skills

Technical training

Public speaking

Analytical skills

Time management

Education

Bachelor’s Degree

Associates degree with 3 years of professional experience

6 years of professional experience in lieu of degree

Tools

LMS (Learning Management System)

PowerPoint

Video production

Job description

Department Application Support and Training Operations

Job Summary

Provide technical support by diagnosing technical problems and identifying appropriate solutions through research. Develop and maintain internal department documentation. Develop, produce, distribute, and update training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH and UNO contract employees. Plan, coordinate, schedule and present training classes in person and via online meetings; may include travel to locations within Louisiana. Assist in course development of special topics as defined by state officials. Manage the Learning Management System content, serving all of LDH. Evaluate training programs and assess technical training needs for LDH and contract employees by survey, interview and participant evaluation; provides follow up support and further training. Adhere to and communicate policies, rules, and regulations relating to technology use. Assist in set up and support at various workshops and conferences. Prepare required administrative forms associated with travel and material requisition for trainings. Research educational resources for internal use. Audit and update LMS user account information and run ad-hoc reports as needed for LDH management. Take lead role with pressing unit matters and work with unit supervisor to address properly. Take lead role in training new unit employees. Work with unit supervisor to develop and implement plans for new process implementation. Other tasks as directed.

QUALIFICATIONS REQUIRED

• Bachelor’s Degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree
• Minimum 1 year of professional experience with technical training or content development
• Minimum 1 year of professional experience with public speaking or presentations
• Excellent analytical skills, effective organizational and time management skills
• Great attention to detail and follow up, and verbal/written communications skills

DESIRED

• Advanced degree
• Minimum 2 years of professional experience with technical training or content development
• Minimum 2 years of professional experience with public speaking or presentations
• Minimum 2 years of professional experience with LDH information systems or programs utilized by the department
• MOUS, ACE, MCT or other relevant industry certifications

SALARY

55-65k

Posting Close Date

This position will remain open until filled.

Background Check

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

Equal Opportunity Statement

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

About LSU New Orleans

LSU New Orleans is the only R2 public research university in New Orleans, Louisiana, and one of just four public colleges in Louisiana to hold that designation. R2 status opens the doors to competitive federal research grants that flow preferentially to classified research universities. It anchors the university’s power to recruit research-active faculty, to sustain doctor programs of national standing, and to signal to businesses and investors that New Orleans possesses the intellectual infrastructure a knowledge economy demands. Located along Lake Pontchartrain in New Orleans, LSU New Orleans’ research excellence and urban relevance provide an opportunity for the institution to become a leading public research partner in one of America’s most exciting and vibrant metropolitan areas. New Orleans has always faced challenges that call for research driven solutions including coastal land loss, educational achievement gaps, affordability, public safety, and workforce shortages. LSU New Orleans can strengthen its research activity as a tool for public problem solving as well as economic impact by leveraging the scale, reputation, infrastructure, and global reach of the LSU enterprise while remaining deeply connected to the city it serves. With more than 5,500 students and the support of approximately 248 faculty serving the College of Liberal Arts & Human Development, The college of Sciences, The Robert A. Savoie College of Engineering, the Henry Berstein College of Business Administration, and six distinct schools, the campus remains committed to honoring its founding vision and continuing to play a critical role in the region. Opened in 1958 on the site of a former U.S. Naval Air Station as the region’s first fully integrated public university, LSU New Orleans was created after years of coordinated efforts from civic leaders and residents who believed that an accessible public institution of higher education was vital to the city’s future. Located only 15 minutes away from downtown and the French Quarter, the university occupies a 195-acre campus in one of the nicest residential areas of the city. Since its first commencement exercises in 1962, the university has conferred more than 80,000 degrees creating an extensive network of Privateer Alumni that includes prominent local leaders in fields such as business, tourism, athletics, government, and academia. The university is also an important catalyst of socio-economic mobility for the region. Its student body includes a significant share of first-generation students, working students, adult learners, and veterans. The institution has grown from a commuter-oriented campus into a comprehensive urban research university with undergraduate, graduate, and doctoral programs in distinctive academic categories tied to the city and region. Its evolution has been inseparable from the story of New Orleans; an internationally recognized city of creativity, resilience, industry, cultural influence, and global connectivity. As one of the most strategically important cities in America, New Orleans’s economy is rooted in legacy sectors such as energy, maritime commerce, tourism, healthcare, and international trade. Recently, the city has expanded its economic portfolio to include areas such as coastal restoration, film and media production, technology, and advanced manufacturing. The city’s strengths are the university’s opportunities. New Orleans needs talent, civic leadership, resilient infrastructure, healthcare innovation, artists, and entrepreneurs. This combination of culture, commerce and connectivity gives LSU New Orleans a set of dynamic factors that allows it to serve as both an access institution and a problem‑solving university as it reinvents itself beginning this summer. LSU New Orleans Welcomes Job Applicants from Varied Backgrounds LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor.