Junior Support Specialist

A3-Technology-Inc; Washington (District of Columbia); On-site; USD 50,000 - 175,000; Full time

Job summary

A3 Technology, Inc. seeks a Junior Support Specialist to join our team in Washington, DC, onsite. The role focuses on administering business operations, interfacing with customers and vendors, and producing reports to inform decisions.

Ideal candidates hold an AA/AS in a related field with 2 years of relevant experience and are eligible for US government clearance. US citizenship or green card holder status is required. EEO/AA employer.

Qualifications

• AA/AS in a related field and 2 years of relevant experience.
• US citizenship or eligibility to work in the US is required, with government clearance.
• Ability to communicate professionally and manage client expectations.
• Willingness to coordinate with internal/external stakeholders.

Responsibilities

• Support planning and implementation of information, business, and management projects.
• Interface with customers and vendors to determine support needs.
• Develop reports as requested and analyze trends.
• Coordinate referrals to technical or service personnel for appropriate services.
• Maintain documentation and ensure administrative services meet budget and schedule.

Skills

Customer service

Communication

Documentation

Reporting

Education

AA/AS in related field

Job description

A3 Technology, Inc. is seeking a Junior Support Specialist to join our team in Washington, DC.

This position is 100% onsite.

Essential Job Functions:

• Responsible for the effective administration of business operations for an office, department, or division.
• Support the planning and implementation of information, business, and management projects, programs, or services.
• Use discretion in organizing, analyzing, and reporting research results on a variety of subjects.
• Interface with internal/external customers and vendors to determine business or program support needs.
• May include billing/charge-back responsibilities.
• Serve as liaison between ASH representative and internal and external customers.
• Responsible for communicating promptly, professionally and managing expectations.
• Resolves client requests, questions, and provides analysis of situations.
• Participate in quality improvement activities.
• Record and analyze trends.
• Develop reports as requested.
• Coordinate referrals to technical, professional, or service personnel for appropriate services, repairs, training, and follow-up.
• May perform property delegate functions to manager accountable property to ASH support property custodians.
• Assist in maintaining documentation.
• Assures that acceptable administrative services are provided to the client within budget, on schedule and with a minimum of disruption.
• Carries out recurring office procedures independently.
• Review outgoing materials and correspondence for internal consistency and conformance with office procedures; assures that proper clearances have been obtained.
• Compose correspondence requiring some technical understanding.

Education:

• AA/AS in a related field and 2 years of relevant experience.

Additionally, US Citizenship or documented proof of eligibility to work in the US is a must. Upon receiving a conditional offer of employment, candidates will undergo a Government investigation and must meet eligibility requirements for Government clearance. Verification of past employment, education and references is also required. It is imperative that candidates be either a US citizen or a current green card holder with the last 3 consecutive years as a resident of the US.

The salary range for positions is $50,000 to $175,000. This range is provided as a general guideline and should not be interpreted as a guarantee of compensation. Actual salary offers will be determined based on a variety of factors, including but not limited to the specific responsibilities of the position, the candidate’s education, experience, location, knowledge, skills, and abilities. In addition, compensation may be influenced by applicable Federal Government contract labor categories and established contract wage rates.

At A3 Technology, Inc., we take pride in being an Equal Opportunity Employer (EEO) and Affimative Action (AA) employer. We're committed to considering all qualified candidates for employment without regard to race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, disability, national origin, genetic information or any other protected status.