Technical Application Support Specialist

Ranger Technical Resources

Orlando (FL)

On-site

USD 50,000 - 90,000

Full time

14 days+

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Job summary

An established industry player is seeking a Technical Application Support Specialist to enhance client experiences. In this pivotal role, you will provide exceptional technical support, acting as a key contact for customers facing issues with applications and systems. Your ability to document and delegate complex problems will ensure timely resolutions, contributing to the overall improvement of internal processes. This full-time position offers a dynamic environment where your skills in customer service and technical troubleshooting will shine, making a significant impact on client satisfaction and operational efficiency.

Qualifications

Bachelor’s degree in relevant field or equivalent experience.
Proven customer service experience in a technical environment.

Responsibilities

Provide timely support to customers experiencing systems/software issues.
Create clear support tickets for efficient issue resolution.
Collaborate with teams to gather insights for issue resolution.

Skills

Technical support

Web applications

Desk support

Ticketing systems

Call center environment

Software/Hardware support

Time management

Teamwork

Verbal and written communication skills

Education

Bachelor’s degree in business studies

Bachelor’s degree in Business Administration

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Tools

Ticketing systems

Job description

Technical Application Support Specialist

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Position Summary:

Our partner, a leading technology company dedicated to simplifying parking operations with powerful and user-friendly solutions, is currently looking for a Technical Application Support Specialist to join their team. In this role, you will deliver and assist clients in solving technical issues. You will act as a direct point of contact with customers, provide timely feedback, and support the roll-out of new applications promptly. We’re looking for a self-driven professional with strong customer service skills, the ability to write effective tickets for issue resolution, and the capacity to identify and delegate complex problems to the appropriate departments.

Experience and Education:

Bachelor’s degree in business studies, Business Administration, Information Technology, Computer Science, or a related field/experience.
Proven customer service experience, preferably in a technical environment.
Experience in tech support, desktop support, or similar roles.
Excellent interpersonal skills.

Skills and Strengths:

Technical support
Web applications
Website functionality
Desk support
Requirement gathering
Ticketing systems
Call center environment
Software/Hardware support
Time management
Teamwork
Judgment and decision-making
Verbal and written communication skills

Primary Job Responsibilities:

Provide timely and effective support to customers experiencing systems/applications/software issues.
Identify and understand customer issues, ensuring accurate and detailed documentation for further analysis.
Create clear and comprehensive support tickets, including all relevant information for efficient issue resolution.
Delegate complex issues to the appropriate departments, ensuring a smooth handover for further investigation and resolution.
Collaborate with internal teams to gather information and insights for issue resolution.
Follow up with customers to ensure their issues are resolved to their satisfaction.
Maintain accurate records of customer interactions, issues, and resolutions for future reference and analysis.
Provide feedback to improve internal processes and contribute to the ongoing enhancement of our products.

Seniority level