Application Support Specialist

SIERTEK LTD; Beavercreek (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

SierTeK Ltd. is seeking a Senior Application Support Specialist for a remote opportunity. The role involves managing user-reported issues, coordinating with experts for resolution, and enhancing self-help resources. Candidates should have a Bachelor's degree and 3-5 years of relevant experience in application support.

Qualifications

• 3-5 years of relevant experience in application support or a similar role.

Responsibilities

• Manage user-reported issues, including triage, investigation, and resolution.
• Coordinate with specialists for issue escalation and resolution.
• Improve self-help resources based on user feedback.

Skills

Troubleshooting

User Engagement

Documentation

Education

Bachelor's degree in Communications, Event Management, Business Administration, or a related field

Job description

SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, we serve as prime- and subcontractor for a multitude of Federal Department of Defense contracts. By focusing on continual improvement, our services remain at the forefront of our industry, and we pride ourselves on delivering our services with the highest degree of integrity.

SierTeK Ltd. is seeking an APPLICATION SUPPORT SPECIALIST to support a REMOTE opportunity.

Position Overview

We are seeking a Senior Application Support Specialist to manage and resolve user-reported issues with MMO products and services. The role involves coordinating with application and domain experts, performing troubleshooting, managing support tickets, and engaging with users to ensure effective resolution and support.

Essential Job Functions

• Manage user-reported issues, including triage, investigation, and resolution.
• Coordinate with specialists for issue escalation and resolution.
• Engage with users to gather detailed information and provide guidance.
• Maintain detailed records of support interactions and resolutions.
• Track metrics to ensure timely resolution of issues.
• Improve self-help resources based on user feedback and support interactions.

Key Responsibilities

The contractor shall:

• Categorize and prioritize support requests based on urgency and impact.
• Perform preliminary troubleshooting and diagnostics.
• Gather additional information from users, including error messages and reproduction steps.
• Document support interactions and resolution steps thoroughly.
• Coordinate with other experts for issue escalation and resolution.

Minimum Position Requirements

• Bachelor's degree in Communications, Event Management, Business Administration, or a related field.
• 3-5 years of relevant experience in application support or a similar role.

SierTeK is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business need. We do not discriminate based on race, color, religion, sex, national origin, disability, veteran status, gender identity, or sexual orientation.

If you need assistance or accommodation due to a disability, please contact us at 1+833.743.7835.