Application Support Specialist

Fidelity National Financial, Inc.; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

An established industry player is seeking an Application Support Specialist to enhance user experience through effective application support and training. This exciting remote position involves diagnosing technical issues, developing training materials, and conducting user sessions. The ideal candidate will thrive in a fast-paced environment, showcasing excellent communication and customer service skills. With a focus on user satisfaction, you will play a crucial role in ensuring smooth application operation and user training during product launches. Join a dynamic team dedicated to delivering exceptional service and support.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

Vacation Time

Sick Time Off

401(k) Matching

Employee Stock Purchase Plan

Qualifications

• 2+ years of IT experience in training or account management.
• Strong organizational skills and attention to detail.
• Ability to communicate technical information effectively.

Responsibilities

• Provide technical support for application-related issues.
• Conduct training sessions and develop training materials.
• Collaborate with teams for successful application deployment.

Skills

Technical Support

Customer Service

Communication Skills

Training Development

Problem Solving

Interpersonal Skills

M365 Suite Proficiency

Webinar Tools Familiarity

Education

High School Diploma or GED

Bachelor's Degree in a Related Field

Tools

M365 Suite

Webinar Tools

Job description

Overview

POSITION OVERVIEW

Fidelity National Financial (FNF) is seeking an Application Support Specialist to join our Corporate IT division, reporting to the Application Support & Customer Experience Manager. The Application Support Specialist is responsible for providing technical assistance and support for software applications, ensuring smooth operation, and assisting users with application-related issues. This role involves customer support, training, and implementation of our software solutions.

LOCATION

• This position is 100% remote and must work east coast hours.

DUTIES & RESPONSIBILITIES

• Provide support for application-related issues, including diagnosing, troubleshooting and resolving technical problems.
• Respond to support calls, emails and chats to assist users with application queries and issues.
• Collaborate with department leadership to evaluate and prioritize training projects.
• Develop and maintain training materials in various media; coordinate production of materials, such as PowerPoint presentations and articles.
• Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets.
• Conduct training sessions, customer webinars, and user group sessions ensuring attainment of training goals.
• Use effective teaching strategies to support a diverse group with different learning styles, education backgrounds and experience levels.
• Provide user training support during IT product launches and go-lives.
• Conduct User Acceptance Testing of Software releases.
• Collaborate with cross-functional teams to ensure successful deployment and integration of applications.

MINIMUM REQUIREMENTS

• High school diploma or GED required.
• A minimum of 2+ years of experience in information technology including experience in implementations, training or account management in a professional environment.
• Demonstrated strong interpersonal skills, attention to detail, follow-up skills and strong organizational/process skills.
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple tasks
• Excellent communication skills; both verbal and written.
• Ability to work independently on assigned tasks and in a team environment.
• Proficiency in M365 suite of applications.
• Superior customer service skills with the ability to react quickly and decisively to resolve customer issues; understand the customer’s needs and demands to better their business practices.
• Familiarity and expertise in Web-based “webinar” tools.
• Ability to effectively communicate complex technical information to technical and nontechnical audience.
• Experience in developing training content (e.g., user manuals, handouts, slides, exercises, and web-based training).

PREFERRED EXPERIENCE

• Bachelor’s degree in a related field.
• Title Insurance experience

This position has the potential to earn compensation in the range of $60,000 - $70,000 annually based on location and job-related factors such as skillset and experience. Actual rate may vary within the range provided, depending on a number of factors, including skillset, experience and location. The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.