Application Support Specialist ($65K) - Healthcare

Confidential Jobs; Connecticut; Remote; USD 65,000; Full time

Job summary

An established industry player in healthcare technology is seeking a junior-level Application Support Specialist. In this exciting full-time role, you will play a crucial part in ensuring that the application systems meet customer needs. Your responsibilities will include troubleshooting application errors, collaborating with clients, and facilitating continuous improvements. This position offers the flexibility of remote work, allowing you to balance your professional and personal life effectively. If you are eager to grow your career in a supportive environment and make a significant impact in the healthcare sector, this opportunity is perfect for you.

Qualifications

• 1 year of experience in Application/Software Support, preferably in healthcare.
• Ability to troubleshoot and resolve system/procedural issues.

Responsibilities

• Triages software issues and resolves or escalates as needed.
• Monitors and logs tickets, ensuring service level agreements are met.

Skills

Troubleshooting

Application Support

Client Communication

SQL

Crystal Reports

Tools

JIRA

Job description

Application Support Specialist ($65K) - Healthcare

We have a great opening for a junior level (1 year) hands-on technical Application Support Specialist. This Application Specialist role is a full-time position created to ensure that our application system is meeting the needs of our customers. The role will focus on analysis, diagnosis, resolution of application errors and problems, working closely with clients and stakeholders to ensure continuous improvements and application support. This position is eligible for remote work.

Responsibilities:

1. Triages software issues and resolves or escalates to other teams as required.
2. Tracks, triages, and resolves reported software application defects and supports client configuration questions.
3. Prepares and helps resolve escalated JIRA ticket events.
4. Monitors and logs Tickets and Client Accounts and product-specific knowledge repository.
5. Defines response to SLA’s (Service Level Agreement).
6. Completes ticket management with escalation and service level reporting.
7. Conducts incident analysis/trending.
8. Takes a role as the subject matter expert to review operational workflows of high complexity and/or for multiple departments, identifying problems and developing improvements, modifications, and enhancements.
9. Coordinates configuration and/or code deployments as necessary.
10. Facilitates weekly client meetings, works through priority issues, and plans future initiatives.
11. Assists with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies.
12. Coordinates the work of both support and development resources when required.
13. Collaborates to identify changes in scope in accordance with change control procedures.
14. Allocates and approves resource bookings and manages time in the time reporting system.
15. Collaborates to meet Service Level Agreements for assigned customers.

Requirements:

• 1 year of experience in Application/Software Support, preferably within the healthcare or medical fields.
• Experience with SQL or Crystal Reports from an application support side.
• Demonstrated ability to troubleshoot and resolve system/procedural issues.
• Experience with deployment processes is a PLUS.

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Information Technology

Industries: Software Development, Hospitals and Health Care, and IT Services and IT Consulting