Business Applications Support Specialist

Apex Systems; Indiana (PA); Remote; USD 60,000 - 80,000; Full time

Job summary

Apex Systems is seeking a Junior Business Applications Support Specialist to join their remote Digital Banking Support team. The role involves providing application support, troubleshooting issues, and ensuring excellent customer service. Ideal candidates will have strong analytical skills and experience in a banking environment. This position offers comprehensive benefits and potential for full-time conversion.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Stock Purchase Program

401(k) Plan

HSA

Employee Assistance Program

Professional Development Resources

Qualifications

• 1+ year of application support within a digital banking group preferred.
• Experience in a customer-facing support/operations team within a bank.

Responsibilities

• Serve as a point of contact for application requests and incidents.
• Provide application support to business users and troubleshoot issues.
• Document incident details and manage technical issues.

Skills

Analytical Skills

Problem-Solving

Communication

Customer Service

Excel Reporting

Tools

API

SQL

Dynatrace

Splunk

Job description

Business Applications Support Specialist

Join us to apply for the Business Applications Support Specialist role at Apex Systems.

Job Description: Apex Systems, a World-Class Technology Solutions Provider, is currently hiring for a Junior Business Application Support Specialist to join a remote Digital Banking Support & Operations Team. Ideal candidates will have the experience below; please note only qualified candidates will be contacted.

Position: Junior Business Application Support Specialist

Duration: 6-18 month W2 contract with high potential for FTE conversion

Rate Range: TBD, expecting W2 $30-40/hr on contract

Location: Remote in the US, team works CST/EST hours, Monday-Friday 40 hrs

Responsibilities:

• This position serves as a point of contact for all incoming application requests, incidents, or problems within the scope of the department, largely related to money movement within a digital banking platform.
• Provide application support to business users, including investigating data discrepancies, reviewing application errors, troubleshooting integration points from upstream and downstream systems, and interacting with vendors when required.
• Monitor application performance and proactively identify issues.
• Perform root cause analysis to identify errors and trends to determine solutions and improve application functionality.
• Review Excel reports, logs, and API errors; use event monitoring tools like Dynatrace and Splunk.
• Document incident or issue details according to bank standards for ticket entry, incident resolution, and escalation procedures.
• Manage and resolve technical issues while providing excellent customer service.
• Support various other teams in a team environment.
• Rotate on-call support every 4-6 weeks.

Required Skills:

• Looking for an IT role to grow and expand your skillset, leading to career growth.
• Strong analytical and problem-solving skills; eager to learn and thrive in a fast-paced environment.
• Excellent written and verbal communication skills; able to interact at all levels.
• Experience in a customer-facing support/operations team within a bank.
• Understanding of support team issues.
• Ability to explain technical problems to business executives.
• Basic Excel reporting skills.

Preferred Skills:

• 1+ year of application support within a digital banking group.
• Knowledge of money movement (ACH, wires, real-time payments, etc.).
• Experience working with external vendors (Fiserv, Q2, Jack Henry, etc.).
• API and SQL experience.

Benefits:

Apex offers comprehensive benefits including medical, dental, vision, life, disability, and other insurance plans. Additional perks include an employee stock purchase program (ESPP), 401(k) plan, HSA, Employee Assistance Program (EAP), discounts, and professional development resources such as training, certifications, and courses. For more details, refer to our ‘Welcome Packet’ or contact our support teams.

We are an equal opportunity employer and consider qualified applicants with criminal histories in accordance with applicable law. For accommodations or inquiries, please contact our Employee Services Department.