Lead Application Support Engineer

The Depository Trust & Clearing Corporation (DTCC); Dallas (TX); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Comprehensive health and life insurance

Pension/Retirement benefits

Paid Time Off

Flexible/hybrid work model

Job summary

The Depository Trust & Clearing Corporation (DTCC) is seeking a Software Developer in Dallas, Texas. The ideal candidate will have a minimum of 6 years of experience, with strong expertise in FIS Integrity applications and the ability to translate user requirements into effective technical solutions. Responsibilities include designing and supporting software applications, resolving application defects, and collaborating with internal teams. This role offers a competitive compensation package, hybrid work flexibility, and comprehensive benefits including health insurance and retirement plans.

Qualifications

• Minimum of 6 years of related experience.
• Strong SQL query writing skills are advantageous.
• Ability to communicate complex ideas effectively.

Responsibilities

• Design and develop solutions in FIS Integrity and ATS applications.
• Resolve critical application alerts and production defects.
• Collaborate with teams to provide answers to application issues.
• Execute Disaster Recovery scripts during outages.
• Identify and implement automation opportunities.

Skills

FIS Integrity application functionality

Contract administration

Cash management

Payment processing

Strong verbal and written communication skills

Understanding of ISO 20022 standards

Ability to write SQL queries

Knowledge of ATS & Echos

Crystal Reports knowledge

Education

Bachelor's degree or equivalent experience

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high‑quality information through activities that include development of essential infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well‑being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. The scope may include research, new development, prototyping, modification, reuse, re‑engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. Software developers work closely with business partners and/or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal/external clients to report and resolve technical support incidents.

Your Primary Responsibilities

• Designing and developing solutions in FIS Integrity and ATS applications
• Resolve critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
• Collaborate with internal teams to provide answers to application issues and escalations as needed
• Validate and submit responses to requests for information from ongoing audits
• Review and execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring
• Partner with development teams to provide input into the design and development stages of applications
• Execute the pre‑production/production application code deployment plans and end‑to‑end vendor application upgrade process (e.g. SNOW, SF, etc)
• Align risk and control processes into day‑to‑day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success

• Fluid in FIS Integrity application functionality
• Particular emphasis on contract administration, cash management, payment processing, and accounting
• Strong verbal and written communication skills – ability to work directly with Treasury end users and translate loose requirements into Integrity‑based functional solutions
• Ability to work directly with banks to discuss file formats where needed
• Understanding of ISO 20022 standards as it relates to Statements and Payments
• Understanding of software development lifecycle including testing strategy and test script development
• Ability to write SQL queries a plus
• Knowledge of ATS & Echos preferred, with ATS expertise a plus
• Crystal Reports knowledge a plus

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.