Application Support Engineer – MES/ERP & Industry 4.0 Ops

Appathon.Ai; Liberty (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

Appathon.Ai in the United States seeks an experienced Application Support Engineer to provide L2/L3 production support for automotive manufacturing, plant operations, production, quality, and supply chain systems.

You'll work with MES, ERP, SAP and related applications, troubleshoot incidents, deploy updates, monitor performance, and collaborate with IT and engineering teams to ensure uptime and reliability.

Qualifications

• L2/L3 Production support for enterprise applications.
• Experience with MES, ERP, SAP & manufacturing apps.
• Strong SQL skills across Oracle, SQL Server, PostgreSQL.
• Proficiency in Linux/Unix/Windows Server environments.
• Experience with REST APIs & web services.
• Ability to monitor applications and analyze logs.
• Familiarity with Splunk, Grafana, Prometheus, AppDynamics.
• Scripting in Python/PowerShell/Bash.

Responsibilities

• Provide L2/L3 production support for automotive manufacturing systems.
• Troubleshoot incidents, perform root-cause analysis and implement fixes.
• Deploy updates and validate post-deployment reliability.
• Collaborate with IT, engineering, and plant operations to maintain uptime.

Skills

L2/L3 Application & Production Support

MES

ERP

SAP

Manufacturing Applications

SQL

Linux/Unix/Windows Server

REST APIs & Web Services

Application Monitoring & Log Analysis

Splunk

Grafana

Prometheus

AppDynamics

Python

PowerShell

Bash

Shell Scripting

AWS

Azure

Git

Jenkins

GitLab CI/CD

Docker

ServiceNow

ITIL

Incident & Problem Management

RCA

Troubleshooting

Production Issue Resolution

Application Deployments

Tools

Oracle

SQL Server

PostgreSQL

Job description

Appathon.Ai in the United States seeks an experienced Application Support Engineer to provide L2/L3 production support for automotive manufacturing, plant operations, production, quality, and supply chain systems.

You'll work with MES, ERP, SAP and related applications, troubleshoot incidents, deploy updates, monitor performance, and collaborate with IT and engineering teams to ensure uptime and reliability.