Application Support Engineer II Advanced Troubleshooting

Ryder System, Inc.; Coral Gables (FL); Hybrid; USD 63,000 - 80,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

Life insurance

Disability insurance

Paid time off

401(k) retirement plan

Job summary

Ryder System, Inc. seeks an Application Support Engineer II to lead complex incidents and perform engineering-level troubleshooting across enterprise platforms. You will own issues end-to-end, analyze data, and implement fixes to improve stability while collaborating with development teams.

The role is part of Ryder's Technology Talent Incubator Program, offering mentorship, exposure to cloud, cybersecurity, data engineering, and AI. Development experience in C#, .NET and Salesforce is required.

Qualifications

• Bachelor's Degree in Computer Science, MIS, or related field.
• Two (2) to Four (4) years or more in Application support or development.
• Programming experience (SQL, Python, JavaScript, or TypeScript) Advanced.
• Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) Intermediate.
• Experience with SQL/data querying Intermediate.
• Familiarity with APIs and integrations Intermediate.
• Preferred Experience with RCA/problem management Intermediate.

Responsibilities

• Trubble and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
• Perform advanced data analysis and debugging to identify root causes of system issues
• Implement configuration changes and light development fixes to resolve issues and improve system performance
• Own issues end-to-end, including diagnosis, resolution, validation, and documentation
• Identify systemic issues and contribute to long-term solutions and process improvements
• Partner with development teams to refine escalations and reduce repeat issues
• Contribute to knowledge base improvements and automation opportunities
• Operates with moderate to high independence; handles most issues without guidance
• Impacts team-level processes and contributes to cross-team issue resolution
• Provides guidance and support to Level I engineers
• Participate in training and development activities within the Talent Incubator Program

Skills

C#

SQL

Python

JavaScript/TypeScript

Salesforce

.NET

Analytical skills

Independent work

Education

Bachelor's Degree in Computer Science or related

Tools

Salesforce Apex

Salesforce Lightning

APIs

Job description

Ryder System, Inc. seeks an Application Support Engineer II to lead complex incidents and perform engineering-level troubleshooting across enterprise platforms. You will own issues end-to-end, analyze data, and implement fixes to improve stability while collaborating with development teams.

The role is part of Ryder's Technology Talent Incubator Program, offering mentorship, exposure to cloud, cybersecurity, data engineering, and AI. Development experience in C#, .NET and Salesforce is required.