Salesforce App Dev & Support Engineer II

Ryder System, Inc.; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Ryder System, Inc. in Richmond, VA seeks an Application Support Engineer II to blend advanced application support with engineering-level troubleshooting across enterprise platforms.

You will lead on complex issues, identify root causes, and implement fixes to improve system stability, serving as a key escalation point. This role is part of Ryder’s Technology Talent Incubator Program—an accelerated career pathway designed to launch the next generation of technology professionals, with exposure to

Qualifications

• Bachelor's Degree in Computer Science, MIS, or related field required.
• 2+ to 4+ years in application support or development, required.
• Programming experience in SQL, Python, JavaScript or TypeScript, advanced.
• Learn across Salesforce and .NET technologies; intermediate level.
• Experience with SQL querying; intermediate level.
• Familiarity with APIs and integrations; intermediate, preferred.
• RCA/problem management experience; intermediate, preferred.

Responsibilities

• Troubleshoot and resolve moderately complex incidents across applications and integrations.
• Perform advanced data analysis and debugging to identify root causes.
• Implement configuration changes and light development fixes to improve performance.
• Own issues end-to-end from diagnosis to documentation.
• Identify systemic issues and contribute to long-term solutions.
• Collaborate with development teams to refine escalations and reduce repeats.

Skills

Troubleshooting

Independent work

Communication

Education

Bachelor's Degree in CS / MIS or related field

Tools

Salesforce

.NET

APIs

Job description

Ryder System, Inc. in Richmond, VA seeks an Application Support Engineer II to blend advanced application support with engineering-level troubleshooting across enterprise platforms.

You will lead on complex issues, identify root causes, and implement fixes to improve system stability, serving as a key escalation point. This role is part of Ryder’s Technology Talent Incubator Program—an accelerated career pathway designed to launch the next generation of technology professionals, with exposure to