Application Support Engineer

Foley; Town of Texas (WI); Remote; USD 75,000 - 87,000; Full time

Job summary

Join a forward-thinking company as an Application Support Engineer, where you will play a crucial role in providing top-notch support to both internal and external customers. This remote position offers the opportunity to work with a dedicated TechOps team, ensuring application reliability and customer satisfaction. You will engage in troubleshooting, monitoring application logs, and collaborating with Scrum teams to enhance product offerings. With a focus on innovation and teamwork, this is an exciting chance to contribute to a rapidly growing SaaS business that values its employees and fosters a culture of continuous improvement.

Benefits

Medical, dental, and vision plans

Generous time off

401K with match

Well-being support

Professional growth opportunities

Qualifications

• 2+ years of experience in Application Support with a focus on customer service.
• Proficiency in SQL for troubleshooting and data management.

Responsibilities

• Provide Level 2 support for application issues and prioritize tickets.
• Monitor application health using Datadog and respond to alerts.

Skills

Application Support

SQL

Customer Service

Problem-Solving

Agile/Scrum

Education

Bachelor's Degree

Tools

Datadog

.NET

C#

Job description

4 weeks ago Be among the first 25 applicants

At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you.

We believe in Teammateship, Grit and Innovation — our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success.

APPLICATION SUPPORT ENGINEER

As an Application Support Engineer, you will join our growing Technology Operations (TechOps) team to ensure that our internal and external customers receive best-in-class application support. You'll be responsible for resolving technical issues, monitoring application logs (using Datadog), reviewing and writing SQL queries, and working with our Scrum teams to deliver new products, features, and workflow enhancements. Communication, innovation, drive, and a positive attitude are essential to success in this role.

This position requires solid proficiency in application support (2+ years), comfort with support ticketing systems, and a commitment to excellent customer service.

This is a REMOTE position — residents of AZ, CT, FL, GA, IL, IN, MA, NE, NH, NJ, NY, NC, PA, SC, TN, TX, & WI are welcome to apply!

The Compensation for this position starts at $75,000

At Foley, we value our employees and treat them with respect while providing opportunities to make a difference. You will help foster an environment of safety, collaboration, and learning within our development organization. Your communication skills, innovation, drive, and positive attitude will be key to your success.

What You Will Do

In your first 30 days, you will:

• Learn how Foley's products and services work, and how we can positively impact our customers' businesses
• Meet and get to know your teammates and stakeholders across engineering and TechOps
• Familiarize yourself with our ticketing system, processes, and tools for development and deployment
• Begin monitoring application health using Datadog and responding to real-time alerts

Within your first 6 months, you will:

• Provide Level 2 support for internal and external customers, troubleshooting application issues, prioritizing tickets, and ensuring high-quality resolutions
• Review, write, and optimize SQL queries for data requests, ensuring accuracy and timely updates
• Collaborate with Scrum teams to enhance our products, providing support insights
• Investigate, diagnose, and escalate complex technical issues following established processes
• Contribute to documentation and knowledge-base articles to improve support processes
• Promote a culture of collaboration, continuous improvement, and customer focus

What We'd Like You To Have

• 2+ years of experience in Application Support with demonstrated success in ticketing and customer service
• Proficiency in SQL (queries, stored procedures, troubleshooting data issues)
• Experience monitoring application logs and working with alerting tools (Datadog preferred)
• Familiarity with .NET, C#, or similar languages (reading/writing C# is a plus)
• Strong interpersonal skills to communicate technical concepts clearly to diverse stakeholders
• Experience working in Agile/Scrum environments
• Ability to multitask, prioritize, and stay calm under pressure
• Problem-solving skills, creativity, and eagerness to learn new tools and technologies

What You'll Love About Foley

The People: Our talented, close-knit teams are the heart of Foley. Our team spirit is often highlighted by our customers' feedback on Trustpilot.

Outstanding Benefits: Medical, dental, vision plans, generous time off, 401K with match, and well-being support.

Ideas Over Egos: Explore new ideas in a collaborative, entrepreneurial environment.

Professional Growth: We encourage internal advancement and support your career goals.

Our Environment: We foster transparency, teamwork, and engagement through collaboration tools, with many roles remote.

What We Do, How We Do It

We provide a unified platform managing recruitment, screening, and regulatory requirements, integrating technology and expertise to deliver a superior experience.

Where We're Headed

We are developing innovative solutions using data, predictive analytics, and new technologies to address future recruitment and compliance challenges.

What It's Like To Work With Us

• Diving Deep: Become an industry expert
• Continual Growth: Advance your skills and career
• Lifelong Friends: Build lasting relationships

Join our 250+ team on the verge of growth driven by AI and analytics. Visit us at www.foleyservices.com.

Ready to join as an Application Support Engineer? Apply now and help us enhance Foley's customer experience!