Application Support Engineer

R1 RCM Holdco Inc.; Town of Texas (WI); Hybrid; USD 60,000 - 140,000; Full time

Job summary

R1 RCM Inc. is seeking a software engineer to design, implement, and maintain secure, scalable applications. You will collaborate with senior engineers, maintain the codebase, and explore new technologies to improve platform performance and customer experience.

The role emphasizes independent problem-solving, documentation of technical designs, and adherence to modern SDLC practices supporting automated testing and CI/CD. Prior experience with OOP languages and agile development is expected.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 2 years experience in software development.
• Experience with modern SDLC, CI/CD and automation.

Responsibilities

• Collaborate with senior engineers to design, implement, and maintain secure, scalable software.
• Maintain existing codebase and develop new features as needed.
• Identify and implement technologies to improve platform performance and customer experience.
• Work independently and seek help for complex problems when needed.
• Document technical designs per architecture requirements.
• Follow SDLC practices enabling CI/CD, automation, and testing.
• Troubleshoot issues using established procedures and adapt as required.
• Collaborate with diverse teams and articulate technology solutions effectively.
• Coordinate with other architects and engineers.

Skills

Problem solving

Self-driven

Team collaboration

OOP: C#/C++/Java

CI/CD

Communication

General IT skills

Web services (XML, JSON, SOAP)

JS frameworks (Angular/React)

Automated testing

Databases (MySQL/Postgres/MongoDB)

Agile development

Education

Bachelor's degree

Tools

Git

Job description

Essential Responsibilities

• Collaborate with senior software engineers and other team members to design, implement, and maintain secure, scalable, and reliable software.
• Maintain existing codebase and collaborate with senior engineers to develop new features as business needs change.
• Work with senior software engineers to identify and implement new technologies and techniques that can improve our overall platform performance and ultimate customer experience.
• Work independently and know when to ask for help solving complex problems.
• Author technical design documentation in adherence to business and solution architecture requirements.
• Adhere to and ensure engineering best practices using modern SDLC that enables CI/CD and favors automation, auditability, automated testing, infrastructure, and policy as code.
• Troubleshoot and research common issues utilizing existing procedures and adapting as the situation requires.
• Develop and maintain relationships with diverse teams spanning all organizational levels to effectively articulate technology solution and gain trust and buy-in.
• Ability to collaborate effectively with other architects and engineers.

Education Level Bachelors - Equivalent experience will be considered in lieu of a degree

Experience Level Minimum of 2 years experience

Licenses and Certifications Not Specified

Skills

• Thrives on challenges, is teachable, and loves learning.
• Self-driven, diligent, and exhibits an aptitude for solving problems.
• Wants to be part of a high-growth, high-innovation company that is revolutionizing the healthcare market.
• Thrives in a collaborative environment and is comfortable working with others and giving and receiving feedback.
• Understanding of object-oriented principles in languages such as C#, C++, and Java
• Understanding of modern software development including version control, unit testing, and continuous integration.
• Strong communication skills, with proven ability to present complex ideas and to document concisely.
• Proficient computer skills (including, but not limited to, spreadsheets, Internet, and email) are required.
• Web services standards and related technology knowledge (XML, XSD, SOAP, JSON, Rest)
• Experience with JavaScript frameworks such as Angular or React
• Familiarity with automated test tools.
• Experience with relational or non-relational database technologies and concepts like MySQL, Postgres, MongoDB, HBase, ACID, and CAP theorem.
• Agile development experience.

Physical Demands

• Writing
• Reading
• Walking
• Sitting
• Bending
• Standing
• Driving
• Pushing/Pulling
• Extended Computer Usage
• Carrying
• Lifting (typically less than 10 lbs)
• Traveling (minimal to moderate, depending on project needs)

Work Environment

• Remote
• Noise Level – Quiet to Moderate
• Climate Controlled
• Well lit

For this US-based position, the base pay range is $60,278.00 - $140,451.76 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.