Patient Access Customer Service Representative

Myhaywoodregional; Northern (KY); Hybrid; USD 20,000 - 26,000; Full time

Job summary

R1 RCM Inc. in Clyde, NC is hiring for a healthcare customer service representative focused on patient access and registration. You will greet patients, assist with check-in across multiple systems, collect essential information, and help families navigate scheduling and payments in a fast-paced environment.

You do not need healthcare background to apply; training is provided. The role supports nurses and care teams to keep patient flow smooth, improve access to care, and deliver compassionate

Qualifications

• High school diploma or GED is required.
• Experience in patient access or front desk is a plus.
• Excellent communication and compassionate demeanor.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
• No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

Skills

Exceptional customer service

Communication and interpersonal skills

Multitask in fast-paced environment

Detail-oriented

Education

High School Diploma or GED

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.

We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Schedule: 7:00pm - 7:00am 12hr Shifts for 3 Days and 1 Half Day 6hr Shift 7:00pm - 1:00am or 1:00am - 7:00pm | Alternating weeks/weekends

On‑Site – Clyde, NC | LifePoint Haywood Regional Medical Center

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.

What You’ll Do:

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently


• Answer phones and gather accurate patient information quickly in a fast‑paced environment


• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion


• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed


• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays and provide cost estimates when applicable


• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow


• No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

What We’re Looking For:

• Exceptional customer service experience, communication and interpersonal skills


• Strong composure and professionalism in a fast‑paced environment


• Ability to multitask and prioritize quickly with high attention to detail


• Comfortable with shifting priorities based on patient needs


• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)


• High School Diploma or GED


• Ability to pass background check, drug test, and meet vaccination requirements

What You’ll Gain:

• Experience in healthcare administration & patient access


• Exposure to revenue cycle, insurance processes, and hospital operations


• Opportunity for growth within R1


• A team environment focused on innovation, collaboration, and patient experience


• Meaningful work supporting patients during urgent and emotional moments

Why You’ll Love This Job:

• Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.


• Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long‑term career growth.


• Fast‑Paced, Never Boring: You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.


• Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US‑based position, the base pay range is $14.50 - $18.99 per hour . Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com

Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration.

A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long‑term value. To learn more, visit: https://www.r1rcm.com.