Application Support Engineer

BGSF; Owings Mills (MD); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative staffing and recruiting firm is seeking a dedicated Application Support Engineer to enhance application stability and improve support operations. In this role, you'll leverage your expertise in AWS and system monitoring to resolve issues swiftly and ensure seamless functionality of customer-facing systems. Collaborating closely with internal teams, you'll take ownership of incident management and contribute to technical documentation. If you're passionate about technology and eager to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• Experience supporting AWS-hosted applications and troubleshooting customer-facing issues.
• Strong grasp of system health monitoring tools and incident management lifecycle.

Responsibilities

• Respond to escalated production support issues and troubleshoot application problems.
• Monitor applications and validate systems post-deployments.

Skills

AWS

SQL

Java

System Monitoring

Incident Management

Tools

Grafana

New Relic

Splunk

Job description

This range is provided by BGSF. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Talent Sourcing Coordinator @ BGSF | IT Recruiting | HR + Onboarding

Our client is seeking a hands-on Application Support Engineer with a strong background in AWS, system monitoring, and day-to-day technical operations. This role is critical to maintaining application stability, ensuring rapid issue resolution, and improving support team bandwidth through consistent, proactive monitoring and incident management. You'll work across customer-facing systems and partner closely with internal engineering and product teams.

What You’ll Do:

• Respond to escalated production support issues, system events, and alerts (xMatters, automated monitoring, etc.)
• Troubleshoot and resolve customer-facing application issues—especially financial account systems
• Monitor applications using tools like Grafana, New Relic, and Splunk
• Validate systems post-deployments and during scheduled maintenance windows
• Own incident management lifecycle: triage, root cause analysis, coordination with partner teams, and resolution
• Maintain and improve technical documentation and monitoring configurations
• Participate in on-call rotation; expected to be self-sufficient once onboarded

What You Bring:

• Experience supporting AWS-hosted applications (EC2, CloudWatch, etc.)
• Proficient in SQL and log analysis using Splunk
• Background in Java-based applications and cloud-native development
• Familiarity with front-end production environments and customer-facing systems
• Strong grasp of system health monitoring tools like Grafana, New Relic, and (bonus) Wiley
• Previous on-call experience in a production support environment

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at BGSF by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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