Software Engineer - L3 Support

Canonical; Baltimore (MD); Remote; USD 80,000 - 120,000; Full time

Job summary

Join a pioneering open source company that values diversity and remote work! As a Software Engineer in L3 Support, you will work on Linux-based infrastructure, tackling complex issues across various platforms like Ubuntu, Kubernetes, and OpenStack. This role offers a unique opportunity to enhance your engineering skills while collaborating with talented teams globally. With a strong focus on innovation and community engagement, you will contribute to meaningful projects that shape the future of open source technology. If you're passionate about solving complex problems and eager to learn, this is the perfect role for you!

Benefits

Annual learning budget of USD 2,000

Regular compensation reviews

Wellness programs

Travel opportunities

Parental leave

Remote work environment

In-person team sprints

Qualifications

• Strong academic background in Computer Science or equivalent.
• Experience with Linux and open source software is essential.
• Proficiency in programming languages like Python, Go, C, or C++.

Responsibilities

• Resolving complex issues related to Ubuntu and open source software.
• Collaborating with support and engineering teams for effective solutions.
• Participating in upstream communities and contributing to projects.

Skills

Linux

Python

Go

C

C++

Open Source Software

Kubernetes

OpenStack

Ceph

Problem Solving

Education

Bachelor in Computer Science

STEM Degree

Tools

Docker

KVM

LXC

QEMU

Job description

Join to apply for the Software Engineer - L3 Support role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a remote-first culture involving teams across all time zones.

We are hiring a Software Engineer - L3 Support to work on Linux-based infrastructure and applications, covering the full stack including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph, Linux filesystems), networking (OVS, OVN, Core networking), OpenStack, Kubernetes, and open source applications. This role offers an opportunity to demonstrate a broad range of engineering skills, working on various aspects of Ubuntu and enterprise open source software.

The role involves troubleshooting, upstream bug fixing, and collaborating with upstream communities to improve and maintain open source projects. You will work remotely, with travel up to 10% for meetings and conferences.

Responsibilities include:

• Resolving complex issues related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software.
• Collaborating closely with support, field, and engineering teams.
• Participating in upstream communities and contributing patches and bug fixes.
• Reviewing code and ensuring quality and technical soundness.
• Managing priorities and communicating clearly and effectively.
• Participating in team discussions to improve processes and documentation.

Qualifications:

• Strong academic background in Computer Science, STEM, or equivalent.
• Experience with Linux and open source software.
• Proficiency in Python, Go, C, or C++ on Linux.
• Passion for learning new technologies and solving complex issues.
• Willingness to travel up to 4 times a year for internal events.

Nice-to-have skills:

• Interest in Linux kernel, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, databases, or Debian packaging.
• Curiosity, flexibility, strong communication, and self-motivation.

What we offer:

• Global remote work environment with in-person team sprints.
• Annual learning and development budget of USD 2,000.
• Regular compensation reviews, bonuses, and benefits including leave, parental leave, wellness programs, and travel opportunities.

About Canonical:

Canonical is a pioneering open source company, publisher of Ubuntu, and leader in AI, IoT, and cloud platforms. We value excellence, diversity, and remote work, and are committed to an inclusive workplace.

Additional details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: Software Development