Application Support Engineer

BlueCrest Capital Management; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a proactive Application Support Engineer to join their dynamic team in New York. This role involves supporting critical systems used across various asset classes, ensuring seamless operations for traders and middle office staff. The ideal candidate will possess strong technical skills in SQL, .NET, and Java, along with excellent problem-solving abilities. You will be the point of contact for user queries, working closely with development teams to enhance platform support. This is a fantastic opportunity to grow your technical and business acumen in a vibrant environment that values inclusivity and professional development.

Qualifications

• Experience in supporting a dynamic environment in a hedge fund or investment bank.
• Good understanding of SQL and .NET or Java technologies.

Responsibilities

• Support systems and applications for US offices, ensuring timely resolution of queries.
• Perform user training and configuration for onboarding new users.

Skills

SQL

Fault diagnosis

Problem-solving

Interpersonal skills

.NET technologies

Java technologies

Tools

Bloomberg

Control-m

C#

Excel VBA

Job description

Based in NY responsible for supporting all systems & applications used by all the US offices front to back including (but not limited to) systems used for Trade Capture, Middle & Back Office operations, Static & Market data capture and distribution, Risk, PnL.

Confident dealing with traders and middle office, across multiple asset classes (Rates, FX, Credit, Equity, etc) familiar with the trade, static and market data required in trade flow & Risk / PnL systems.

Will be responsible for performing user training, configuration and permissioning associated with on-boarding new NY users (including trader app set up).

Point of contact for all US user System & Application queries and issues, ranging from simple technical tasks to complex business issue investigations. Ensuring timely resolution and good communication for all issues. You will be expected to form a close working relationship with development teams and UK based Support team to communicate user requirements, identify common support issues (including root cause) and recommend changes to improve future platform supportability.

Role requirements :

The role may be required to assist with some degree of testing new releases in a UAT capacity and also manage some production releases. The role will require a good understanding of the standard windows & UNIX environment and specifically experience of supporting a complex .NET and Java application suites.

There may be some a requirement to work staggered shifts to cover global trading times. There will be occasional weekend work. This role is a great opportunity for someone who is a self-starter, pro-active and keen to enhance their Technical and business skills set through both hands-on experience and training.

Experience required :

• Supporting a varied and dynamic environment within a hedge fund\ investment bank or similar with some product knowledge in the asset classes detailed above.
• Good understanding of SQL
• Good overall IT knowledge including.NET and\or Java technologies.
• Fault diagnosis and problem-solving skills.
• Good interpersonal skills and a pro-active attitude.

Highly Desirable :

• Experience of Bloomberg.
• Experience supporting Risk & PnL systems
• The desire to pick up new skills
• Awareness of Enterprise Scheduling software; Control-m desirable
• Experience of using\reading\debugging C# / Java and Excel VBA programming.

About you :

The ideal candidate will be a bright assured self starter with equally good technical and interpersonal skills. We are looking for somebody who is willing to learn (both business and technical), with the potential to take on additional responsibilities. Must have strong problem-solving ability and be comfortable being thrown in at the deep end on any system\application issue. Presentation and interpersonal skills are expected to be of a high professional standard.

BlueCrest is committed to providing an inclusive environment for its workforce. As an employer, we provide equal opportunities to all people regardless of their gender, marital or civil partnership status, race, religion or ethnicity, disability, age, sexual orientation or nationality.

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Application Support Engineer • New York, NY, United States