AS400 Application Support Engineer

Truist; Greensboro (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading financial services company is seeking an AS400 Application Support Engineer to join their support team. The role involves maintaining the IBMi environment, providing production support, and contributing to modernization efforts. Candidates should have a Bachelor's degree and relevant experience in software engineering, particularly with IBM technologies. This position allows for telecommuting and offers a comprehensive benefits package.

Benefits

Medical, dental, and vision insurance

401k and savings accounts

Vacation and sick days

Pension plans and stock units

Qualifications

• 4-7 years of experience in software engineering or equivalent education.
• In-depth knowledge of IT best practices.
• Ability to mentor less experienced teammates.

Responsibilities

• Perform system integration support and maintenance of the existing IBMi environment.
• Consult with business product owners to offer solutions and recommendations.
• Participate in troubleshooting and support of complex applications.

Skills

Problem Solving

Analytical Skills

Technical Support

Education

Bachelor’s Degree

Tools

IBM I-Series

RPG400

COBOL400

DB2/400

Job description

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Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Deliver technically complex solutions. Perform system integration support for all project work. Consult and partner with the business product owners to understand the end goal and offer solutions and recommendations during the design.

This position is able to telecommute.

We are looking for a sharp iSeries/AS400 developer to join our support team at Truist. This person will be responsible for production support and maintenance of the existing IBMi environment, while also contributing to modernization/enhancement efforts as needed.

Job Description

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Perform analysis and configure solutions using tools specific to the project or the area.
• Participate in troubleshooting, analysis, maintenance, and support of highly complex solutions in adherence to company standards.
• Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
• Maintain security controls and monitoring in support of company standards.
• Solve complex technical and operational problems.
• Act as a resource for teammates with less experience.
• May oversee the work of a small team.
• Responsible for providing automated monitoring capabilities, warranty support, and knowledge transfer to production support teammates.

Qualifications

Required Qualifications

• Bachelor’s Degree and four to seven years of experience or equivalent education and software engineering training or experience.
• In-depth knowledge in information systems and ability to identify, apply, and implement IT best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Ability to plan and manage projects and solve complex problems by applying best practices.
• Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information.

Preferred Qualifications

• Experience developing/supporting software solutions on the IBM platform (Formerly AS/400, iSeries, System i).
• Proficiency in IBM I-Series (AS/400) technologies – Language (RPG400, RPGLE, SQLRPGLE, COBOL400, COBOL ILE), CLLE, Database/Display/Subfile concepts, DB2/400, SQL/400, Oracle.
• Expertise in Production support environment by monitoring/executing batch jobs, handling critical situations, and resolving tickets raised by business users.
• Document code changes, configuration changes, incident tickets, and fixes.
• Strong technical, analytical, and problem-solving skills.
• Ability to troubleshoot, research, and resolve defects found in system software.

Other Job Requirements / Working Conditions

Sitting: Constantly (More than 50%)

Standing: Frequently (25-50%)

Walking: Frequently (25-50%)

Visual/Audio/Speaking: Able to interpret client information from the computer and communicate effectively in person and on the phone.

Manual Dexterity / Keyboarding: Able to work with standard office equipment.

Availability: Able to work all scheduled hours, including overtime as needed.

Travel: Minimal, up to 10%.

Benefits

Eligible employees may receive medical, dental, vision, life insurance, disability, savings accounts, 401k, vacation, sick days, and holidays. Additional benefits may include pension plans, stock units, and deferred compensation, depending on the division.

Truist is an Equal Opportunity Employer and a Drug-Free Workplace. We do not discriminate based on race, gender, religion, age, sexual orientation, disability, veteran status, or other protected classes.