Application Support Engineer (L2/L3)

NTD software; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in software development is seeking an Application Support Engineer to provide critical L2/L3 support for production environments. The ideal candidate will possess strong technical skills in SQL and UNIX, along with excellent communication abilities to collaborate effectively with development teams and stakeholders.

Qualifications

• Proven experience as an L2/L3 support engineer.
• Familiarity with ITIL processes.
• Ability to read and debug back-end code.

Responsibilities

• Provide L2/L3 production support for system stability.
• Troubleshoot technical issues with development teams.
• Document incidents and contribute to Knowledge Management.

Skills

SQL

UNIX

Shell Scripting

Problem-solving

Communication

Debugging

Job description

We are seeking a skilled and motivated Application Support Engineer to join our dynamic team. The successful candidate will play a crucial role in providing Level 2 or 3 support for production environments, ensuring the stability and smooth operation of our applications. This position requires a combination of technical expertise, strong problem-solving skills, and effective communication abilities to collaborate with development teams and senior stakeholders.

Requirements

• Proven experience as an L2/L3 support engineer with strong support background.
• Excellent communication skills with the ability to articulate technical and functional issues to drive solutions with App Dev teams and senior stakeholders.
• Familiarity with ITIL processes, including Service Management, Knowledge Management, and Incident Management.
• Hands-on experience with SQL (PL/SQL), including the ability to analyze joins, stored procedures, and triggers.
• Proficiency in UNIX and Shell Scripting, including monitoring processes and script errors.
• Ability to read, understand, and debug back-end code to troubleshoot application-related issues.
• Strong debugging and troubleshooting skills with a proven ability to perform root cause analysis (RCA).

Responsibilities

• Provide L2/L3 production support to ensure system stability and performance.
• Troubleshoot and resolve technical issues, collaborating with application development teams and senior stakeholders.
• Analyze and address incidents using SQL and PL/SQL, including debugging joins, stored procedures, and triggers.
• Monitor and manage UNIX processes and script errors, utilizing Shell Scripting as needed.
• Read and debug Bak-end code to address and resolve application-related issues. (Java preferred)
• Document incidents, resolutions, and workarounds to contribute to the Knowledge Management process.
• Work closely with other support teams to maintain system stability and ensure efficient resolution of incidents.

NTD Software is an equal opportunity employer. We do not discriminate on the basis of age, race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at NTD Software are based on a person’s merit, business needs, and role requirements.