Application Support Engineer

Intepros; Pittsburgh (Allegheny County); On-site; USD 120,000 - 160,000; Full time

Job summary

Intepros is looking for a senior engineer to troubleshoot production applications, perform root-cause analysis, and implement permanent fixes. You will collaborate with development, infrastructure, and support teams to resolve complex issues across a broad tech stack including Java, SQL Server, AWS and Azure.

Responsibilities include monitoring performance, creating documentation, automating repetitive tasks, and driving improvements in scalability, availability, and security within a fast-paced

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent experience.
• 8-10 years of related experience.
• Experience supporting Java-based applications and SQL Server databases.
• Experience with Java, Angular, Kafka, and SQL.
• Knowledge of Agile, DevOps, SRE, and software development practices.

Responsibilities

• Troubleshoot and resolve production application issues.
• Perform root cause analysis and implement permanent fixes.
• Partner with development, infrastructure, and support teams to resolve complex issues.
• Monitor application and SQL Server database performance and identify bottlenecks.
• Create and maintain troubleshooting documentation, knowledge articles, and incident reports.
• Automate repetitive operational tasks using scripts and tools.
• Improve system scalability, availability, performance, security, and capacity.
• Support continuous improvement of operational processes and customer experience.
• Identify gaps and dependencies across the technical ecosystem.
• Utilize DevOps and CI/CD tools to improve reliability and operational efficiency.

Skills

Troubleshooting

Root cause analysis

Communication

Analytical thinking

AI interest

Education

Bachelor's degree in CS or related

Equivalent experience

Tools

Java

Angular

Kafka

SQL

Unix/Linux

Shell scripting

Tomcat

AWS

Azure

Docker

Ansible

Python

Splunk

AppDynamics

Job description

• Troubleshoot and resolve production application issues.
• Perform root cause analysis and implement permanent fixes.
• Partner with development, infrastructure, and support teams to resolve complex issues.
• Monitor application and SQL Server database performance and identify bottlenecks.
• Create and maintain troubleshooting documentation, knowledge articles, and incident reports.
• Automate repetitive operational tasks using scripts and tools.
• Improve system scalability, availability, performance, security, and capacity.
• Support continuous improvement of operational processes and customer experience.
• Identify gaps and dependencies across the technical ecosystem.
• Utilize DevOps and CI/CD tools to improve reliability and operational efficiency.

Required Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience.
• 8-10 years of related experience.
• Experience supporting Java-based applications and SQL Server databases.
• Experience with Java, Angular, Kafka, and SQL.
• Knowledge of Agile, DevOps, Site Reliability Engineering (SRE), and software development practices.

Technical Skills

• SQL Server performance tuning, execution plan analysis, deadlock identification, and stored procedure debugging.
• Ability to read, understand, and troubleshoot Java code.
• Familiarity with job scheduling and configuration management.
• Experience with Unix/Linux, shell scripting, and Tomcat.
• Experience with AWS, Amazon S3, Azure, Docker, Ansible, Python, Splunk, and AppDynamics.
• Ability to use monitoring tools to identify and troubleshoot application issues.

Additional Requirements

• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Attention to detail and ability to work in a fast-paced environment.
• Experience in securities or financial services is a plus.
• Interest in AI technologies, AI Agents, and Microsoft Copilot.