Support Specialist (India) (Fully Remote)

Kard; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible PTO

Health insurance

401(k) match

Coworking reimbursement

Job summary

Kard is a remote-first company building commerce media infrastructure that connects financial institutions, platforms, and merchants through data and merchant-funded rewards. They are a remote-first organization focused on Initiative, Openness, and Humility.

Kard seeks a technical support professional who will be the primary contact for issuer and merchant partners, troubleshooting issues and ensuring smooth platform operations.

Qualifications

• 3-6 years of experience in technical support or similar roles.
• Hands-on experience with REST APIs, MongoDB, and Zendesk.
• Strong problem-solving skills and ability to communicate with stakeholders.

Responsibilities

• Serve as the primary point of contact for technical support from issuer and merchant partners.
• Troubleshoot issues, resolve transaction discrepancies, and ensure smooth platform operations.
• Manage and prioritize partner support tickets through Zendesk with timely responses.
• Investigate technical issues using Postman, MongoDB, and internal tools to identify root causes.
• Support partner onboarding, transaction validation, and reporting using Databricks.

Skills

REST APIs

MongoDB

Zendesk

Postman

Stakeholder communication

Problem solving

Tools

Zendesk

Postman

MongoDB

Kard Portal

Databricks

Job description

• Serve as the primary point of contact for technical support from issuer and merchant partners.
• Troubleshoot issues, resolve transaction discrepancies, and ensure smooth platform operations.
• Use tools like Zendesk, Postman, MongoDB, and the Kard Portal.

Responsibilities:

• Manage and prioritize partner support tickets through Zendesk with timely responses.
• Investigate technical issues using Postman, MongoDB, and internal tools to identify root causes.
• Support partner onboarding, transaction validation, and reporting using Databricks.

Desired Skills:

• 3-6 years of experience in technical support or similar roles.
• Hands-on experience with REST APIs, MongoDB, and Zendesk.
• Strong problem-solving skills and ability to communicate with stakeholders.

Why Join:

• Be part of a remote-first team with autonomy to influence company trajectory.
• Enjoy flexible PTO, health insurance, 401(k) match, and coworking reimbursement.
• Contribute to a culture of Initiative, Openness, and Humility.

Kard

Kard builds commerce media infrastructure connecting financial institutions, platforms, and merchants through data and merchant-funded rewards. They are a remote-first company with core values of Initiative, Openness, and Humility.