Application Support Analyst – Energy SaaS

Enverus; Texas; On-site; USD 65,000 - 86,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Income Protection (disability)

Job summary

Enverus is seeking an Application Support Analyst in the United States to provide frontline support for our software applications. You will diagnose issues, document requests, and guide customers to maximize product value.

The role emphasizes collaboration, process adherence, and strong communication skills within a dynamic energy-tech environment. The position requires reliable shift attendance, ability to educate customers, and ongoing product knowledge to support both customers and internal

Qualifications

• Excellent written and verbal communication in English.
• Strong empathy, listening, curiosity, and friendliness.
• Ability to manage multiple inquiries and priorities effectively.

Responsibilities

• Provide front-line support for Enverus software via phone, email, or screen share.
• Diagnose and troubleshoot software issues with users to resolve problems.
• Maintain organized records of customer requests with accurate information.
• Regular and predictable attendance for designated shift, including rotating holidays.
• Educate customers to maximize value from Enverus products.
• Build rapport with customers and drive high satisfaction.
• Maintain product and technical knowledge to provide quality support.
• Follow department and Enverus processes and procedures.
• Contribute to team productivity through personal performance.
• Collaborate with team members and participate in team discussions.
• Ensure cases flow smoothly to neighboring departments.
• Escalate product issues and document relevant information for resolution.

Skills

Interpersonal skills

English proficiency

Troubleshooting

Customer support

Job description

Enverus is seeking an Application Support Analyst in the United States to provide frontline support for our software applications. You will diagnose issues, document requests, and guide customers to maximize product value.

The role emphasizes collaboration, process adherence, and strong communication skills within a dynamic energy-tech environment. The position requires reliable shift attendance, ability to educate customers, and ongoing product knowledge to support both customers and internal