Remote Application Support Analyst - Calgary

Tetuan Valley; Virginia; Remote; USD 30,000 - 46,000; Full time

Job summary

Enverus is seeking a Customer Support Analyst to join our Calgary-based remote team. You will provide frontline support for our software applications, diagnosing and resolving user issues while maintaining detailed case records.

The role emphasizes exceptional customer experience, teamwork, and ongoing product knowledge to help customers maximize value from our SaaS solutions. A Bachelor’s degree is preferred and English communication skills are essential.

Qualifications

• 2+ years of experience in application support roles or similar client-facing roles.
• Excellent written and verbal communication in English.
• Strong interpersonal skills including empathy, listening, curiosity, and friendliness.
• Self-disciplined, resourceful, proactive, and productive.

Responsibilities

• Provide front-line support for software applications via phone, email, or virtual screen share with organization-level agreements.
• Diagnose and troubleshoot software issues, working with users to resolve problems.
• Maintain organized records of customer requests and ensure accurate documentation.

Skills

Customer support

Client-facing

English proficiency

Empathy

Communication

Education

Bachelor's Degree

Job description

Enverus is seeking a Customer Support Analyst to join our Calgary-based remote team. You will provide frontline support for our software applications, diagnosing and resolving user issues while maintaining detailed case records.

The role emphasizes exceptional customer experience, teamwork, and ongoing product knowledge to help customers maximize value from our SaaS solutions. A Bachelor’s degree is preferred and English communication skills are essential.