Customer Support Representative - 26256

Enverus; Texas; On-site; USD 65,000 - 86,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Income Protection (disability)

Job summary

Enverus is seeking an Application Support Analyst in the United States to provide frontline support for our software applications. You will diagnose issues, document requests, and guide customers to maximize product value.

The role emphasizes collaboration, process adherence, and strong communication skills within a dynamic energy-tech environment. The position requires reliable shift attendance, ability to educate customers, and ongoing product knowledge to support both customers and internal

Qualifications

• Excellent written and verbal communication in English.
• Strong empathy, listening, curiosity, and friendliness.
• Ability to manage multiple inquiries and priorities effectively.

Responsibilities

• Provide front-line support for Enverus software via phone, email, or screen share.
• Diagnose and troubleshoot software issues with users to resolve problems.
• Maintain organized records of customer requests with accurate information.
• Regular and predictable attendance for designated shift, including rotating holidays.
• Educate customers to maximize value from Enverus products.
• Build rapport with customers and drive high satisfaction.
• Maintain product and technical knowledge to provide quality support.
• Follow department and Enverus processes and procedures.
• Contribute to team productivity through personal performance.
• Collaborate with team members and participate in team discussions.
• Ensure cases flow smoothly to neighboring departments.
• Escalate product issues and document relevant information for resolution.

Skills

Interpersonal skills

English proficiency

Troubleshooting

Customer support

Job description

Why YOU want this position

At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

As an Application Support Analyst at Enverus, you will play a crucial role in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications. You will be responsible for troubleshooting, diagnosing, and resolving our user issues, and will have the opportunity to work on cutting‑edge Enverus software products. Your expertise and commitment to customer experience will be essential to our success.

Performance Objectives

• Provide front - line support for our software applications via phone, email, or virtual screen share wit h in organization - level agreements .
• Diagnose and troubleshoot software application issues, working closely with users to resolve problems efficiently and effectively.
• Maintain organized records of customer requests, ensuring all relevant information is documented accurately.
• Regular and predictable attendance for the designated shift may include rotating holiday support.
• Educate customers to help them gain value from our suite of products.
• Build rapport with our customers and drive high customer satisfaction.
• Maintain product and technical knowledge to provide quality support.
• F ollow department and Enverus process es and procedures.
• Is r esponsible for overall team productivity and performance through personal contributions.
• Collaborate with team members and proactively participate in team discussions.
• Ensure cases flow effectively to neighboring departments within Enverus.
• E scalate product issues , thoroughly document relevant information to facilitate resolution, and anticipate follow-up questions and next steps.

Competitive Candidate Profile

• Strong interpersonal skill s includ ing empathy, listening, curiosity, and friendliness.
• Self-disciplined, resourceful, proactive, and productive.
• Excellent written and verbal communication in English.
• Leverages technical expertise to effectively troubleshoot and resolve client inquiries.
• Proven ability to take action and efficiently achieve results .
• Anticipates follow - up questions and concerns and addresses them proactively.
• C an manage multiple customer inquiries effectively by focusing on one task while keeping track of others.
• Proficient conflict resolution skills.
• Thrives in a collaborative team environment and contributes to group discussions .
• Demonstrates resilience through a positive approach to change and challenges.
• High level of self-awareness and self-regulation.
• Deliver client feedback to appropriate teams, includ ing all context s , to adequately highlight value-add to the produc t .
• Provide updates to customers on outstanding issues that have yet to be resolved.

Enverus offers comprehensive benefits to our employees to include:

• Medical
• Dental
• Vision
• Income Protection (disability, life/AD&D, critical illness, accident)
• Employee Assistance Program (EAP)
• Healthcare Spending Account (HSA), Commuter
• Lifestyle & Wellbeing Program
• Pet Insurance

Enverus is proud to be an Equal Employment Opportunity and Aff

Enverus is proud to be an Equal Employment Opportunity and aff

The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran st