Application Support Analyst

Default Brand; Neenah (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Default Brand in Wisconsin is seeking an Application Support Analyst to keep lending systems secure, available, and efficient. You'll partner with IT and business teams to maintain and enhance server-based applications that power member and staff services.

Responsibilities include configuring apps, supporting disaster recovery, writing technical documentation, and ensuring regulatory compliance. Occasional travel and non-standard hours may be required, with strong emphasis on communication and

Qualifications

• Associates or better in Information Technology or related field.
• Bachelor’s degree in IT or related field preferred.
• 3+ years in an IT environment supporting applications and resolving issues.
• Experience implementing, integrating, and supporting secure, high-availability applications.
• Knowledge of financial services applications is a plus.

Responsibilities

• Serve as the technical subject matter expert for our Lending Systems
• Collaborate with business line leaders and staff across departments to optimize application functionality and improve user experience
• Install, upgrade, and configure applications to meet business and IT support needs
• Support disaster recovery planning and ensure systems are available and secure during critical operations
• Coordinate and facilitate change management processes with IT teams and business stakeholders
• Create and maintain technical documentation for use in support and training
• Work with IT leadership to configure application settings and integrations
• Ensure systems are secure, compliant, and reliable, meeting all regulatory and organizational standards
• Assist with general IT support, including helping employees and members with online banking and other system-related inquiries
• Live out Community First’s mission, core values, and purpose through every interaction

Skills

Analytical skills

Communication skills

Organizational skills

Team collaboration

Location flexibility

Education

Associates or better in Information Technology

Bachelor’s degree in IT or related field preferred

Tools

Active Directory

Exchange

SQL

Windows Server

Job description

As an Application Support Analyst, you’ll play a key role in keeping our business-critical applications running securely, efficiently, and reliably. You’ll work closely with IT teammates and business partners across the organization to support, maintain, and enhance server-based applications that enable our teams to serve members at their best. The position will have a primary focus on our Lending Systems, which are critical platforms that support daily operations and enhances the experience for both members and employees efficiently every day.

As an Application Support Analyst, you will:

Serve as the technical subject matter expert for our Lending Systems

Collaborate with business line leaders and staff across departments to optimize application functionality and improve user experience

Install, upgrade, and configure applications to meet business and IT support needs

Support disaster recovery planning and ensure systems are available and secure during critical operations

Coordinate and facilitate change management processes with IT teams and business stakeholders

Create and maintain technical documentation for use in support and training

Work with IT leadership to configure application settings and integrations

Ensure systems are secure, compliant, and reliable, meeting all regulatory and organizational standards

Assist with general IT support, including helping employees and members with online banking and other system-related inquiries

Live out Community First’s mission, core values, and purpose through every interaction

We are looking for a combination of:

Associate’s degree in Information Systems or related field required; Bachelor’s degree in IT or related field preferred

3+ years of experience in an IT environment, collaborating with others to support applications and resolve system issues

Experience implementing, integrating, and supporting secure, high-availability applications

Experience working with business users, vendors, and IT teams to deliver technology solutions

Working knowledge of applications and systems used in financial services preferred

Knowledge of Microsoft systems (Active Directory, Exchange, SQL, Windows Server) and general business software

Familiarity with networking concepts, virtualization, web services, and automation tools

Strong analytical, organizational, and communication skills, with the ability to build collaborative relationships across departments

Ability to travel locally and work irregular hours (nights, weekends, holidays) as needed

Qualifications

Education

Required

Associates or better in Information Technology or related field.

Equal Opportunity Employer
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