Application Support Analyst

Community First Credit Union | Wisconsin; Neenah (WI); On-site; USD 75,000 - 110,000; Full time

Job summary

Community First Credit Union seeks an Application Support Analyst to be the technical SME for Lending Systems, working with IT and business teams to optimize functionality and user experience. You will install, upgrade, and configure applications to meet support needs while contributing to disaster recovery and security initiatives.

This role requires 3+ years in IT support, familiarity with MS systems, networking, and high-availability solutions.

Qualifications

• Associate’s degree in Information Systems or related field is required.
• 3+ years of IT experience supporting applications and resolving issues.
• Experience implementing, integrating, and supporting secure, high-availability applications.
• Experience working with business users, vendors, and IT teams to deliver technology solutions.
• Familiarity with financial services applications and Microsoft systems.

Responsibilities

• Serve as the technical subject matter expert for Lending Systems.
• Collaborate with staff across departments to optimize functionality and user experience.
• Install, upgrade, and configure applications to meet IT support needs.
• Support disaster recovery planning and ensure systems are available and secure.
• Coordinate change management with IT teams and stakeholders.
• Create and maintain technical documentation for support and training.
• Work with IT leadership to configure application settings and integrations.
• Ensure systems are secure, compliant, and reliable per regulatory standards.
• Assist with IT support including online banking inquiries.
• Live out Community First’s mission, values, and purpose.

Education

Associate degree in Information Systems

Bachelor's degree preferred

Tools

Active Directory

Exchange

SQL

Windows Server

Networking concepts

Virtualization

Web services

Automation tools

Job description

As an Application Support Analyst, you’ll play a key role in keeping our business-critical applications running securely, efficiently, and reliably. You’ll work closely with IT teammates and business partners across the organization to support, maintain, and enhance server-based applications that enable our teams to serve members at their best. The position will have a primary focus on our Lending Systems, which are critical platforms that support daily operations and enhances the experience for both members and employees efficiently every day.

As an Application Support Analyst, you will:

• Serve as the technical subject matter expert for our Lending Systems
• Collaborate with business line leaders and staff across departments to optimize application functionality and improve user experience
• Install, upgrade, and configure applications to meet business and IT support needs
• Support disaster recovery planning and ensure systems are available and secure during critical operations
• Coordinate and facilitate change management processes with IT teams and business stakeholders
• Create and maintain technical documentation for use in support and training
• Work with IT leadership to configure application settings and integrations
• Ensure systems are secure, compliant, and reliable, meeting all regulatory and organizational standards
• Assist with general IT support, including helping employees and members with online banking and other system-related inquiries
• Live out Community First’s mission, core values, and purpose through every interaction

We are looking for a combination of:

• Associate’s degree in Information Systems or related field required; Bachelor’s degree in IT or related field preferred
• 3+ years of experience in an IT environment, collaborating with others to support applications and resolve system issues
• Experience implementing, integrating, and supporting secure, high-availability applications
• Experience working with business users, vendors, and IT teams to deliver technology solutions
• Working knowledge of applications and systems used in financial services preferred
• Knowledge of Microsoft systems (Active Directory, Exchange, SQL, Windows Server) and general business software
• Familiarity with networking concepts, virtualization, web services, and automation tools
• Strong analytical, organizational, and communication skills, with the ability to build collaborative relationships across departments
• Ability to travel locally and work irregular hours (nights, weekends, holidays) as needed