Application Support Analyst

Liberty Financial; Evansville (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Medical, Dental and Vision Insurance

401(k) retirement with matching

Life Insurance and Disability

Job summary

Liberty FCU is seeking an Application Support Analyst to configure and support mortgage loan origination systems, including Encompass. The role requires knowledge of lending processes, strong service orientation, and ability to work with business units on LOS enhancements.

The candidate will interact with management to ensure data integrity, security, and documentation, and may require evening/weekend hours. Evansville, IN on-site position with benefits.

Qualifications

• Bachelor's degree or 5+ years of related experience
• 3+ years in a lending operations role preferred
• Experience with loan origination processes and LOS is a plus
• Familiarity with Encompass LO system and reporting capabilities
• Strong verbal and written communication skills essential

Responsibilities

• Configure and customize mortgage loan origination systems including Encompass
• Manage access roles and permissions
• Capture requirements from business units for LOS operations and enhancements
• Provide 2nd/3rd line support and issue resolution for LOS and integrations
• Coordinate releases and post-upgrade testing
• Create and maintain knowledge base articles and documentation

Skills

Tech support

Customer service

Communication

Lending operations

Problem solving

Education

Bachelor's degree

Tools

Encompass LOS

Admin Tools

Ticketing system

VB.NET

JavaScript

Job description

Liberty FCU, a full-service credit union, is currently seeking an Application Support Analyst with a proven history of world class service-oriented tech support skills. The Application Support Analyst is responsible for all configuration and customization of the company’s mortgage loan origination systems including Encompass. This position requires familiarity with lending practices and loan workflow knowledge and the job functions of all operational roles that participate in that workflow. While this knowledge can be learned, preference will be given to candidates with experience in this area. This position will be stationed at 4401 Theater Drive, Evansville, IN.

The Application Support Analyst works closely with senior and executive management to evaluate business process, data integrity, and compliance issues as they relate to the loan origination systems. The successful candidate will maintain cost-effective information technology procedures that align with business initiatives, corporate strategies, and data security protocols. This position will also be responsible for maintaining documentation after implementation. The candidate must be available for evening and weekend hours as necessary.

Additional responsibilities include:

• Assist with configuration, updating and setup of application.
• Manage access roles and permissions.
• Interact with business units to capture requirements for LOS operations and enhancements.
• Inform business units on new updates, best practices, and features of the application.
• Provide 2nd and 3rd level support and troubleshooting of LOS and integrated programs.
• Proactively recognize issues and resolve or escalation as appropriate.
• Lead communications and coordination of new releases including initial testing post upgrade.
• Work with existing and future integrations of 3rd party vendors and services.
• Assist in creating and updating knowledge base articles, as well as recording issues and their resolutions via the ticketing system.
• Utilize Admin Tools for system configuration and maintenance.
• Work with training department to provide guidance on new features.
• Interact with business units to capture requirements for LOS operations and enhancements.
• Perform other duties as assigned.

Additional requirements include:

• Bachelor's degree and/or 5 years of related experience or equivalent work experience.
• 3+ years as a processor, underwriter, or other lending operations role is preferred but not mandatory.
• Those with robust understanding of loan processes from point of sale through servicing and secondary will be strongly considered.
• Demonstrated experience determining, developing, testing, and implementing system requirements and specifications.
• Ability to identify, troubleshoot, and resolve system issues effectively.
• Previous experience coding with Visual Basic.NET and/or JavaScript is helpful but not required. A willingness to learn will be essential.
• Strong verbal and written communication skills and a pleasant service-oriented demeanor are essential to success in this position.

Benefits and Compensation:

• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long-Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.