Application Production Support Analyst (AI Platform)

Apex Systems; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K with company match

Employee stock purchase program (ESPP)

Health savings account (HSA)

Employee assistance program (EAP)

Job summary

Everforth Apex is seeking an experienced Application Production Support Analyst (AI Platform) for a hybrid role in Irving, TX and Charlotte, NC. You will focus on production support, incident resolution, and platform stability, not software development.

Ideal candidates have 5+ years in production support, troubleshooting, and a track record of maintaining service availability across AI-driven applications and enterprise search platforms.

Qualifications

• Minimum 5+ years in Systems Engineering, Technology Architecture, or Application Production Support.
• Experience supporting business applications in a production environment is required.
• Experience with incident management and root-cause analysis.

Responsibilities

• Provide Level 2 support for AI-enabled applications and platform solutions.
• Investigate and troubleshoot production incidents and complex issues.
• Analyze failed transactions to drive root-cause analysis.
• Participate in releases and post-implementation validation.
• Monitor health, availability, and performance to ensure stability.
• Collaborate with product teams, platform engineering, and stakeholders.
• Identify reliability improvements and recommend process enhancements.
• Support search, document-processing, and knowledge-management capabilities.

Skills

Platform production support

MongoDB support

Enterprise search (Tachyon)

Salesforce production support

Incident management & RCA

Job description

Job Description:

Application Production Support Analyst (AI Platform)

Job#: 3046724

Location:

Irving, TX; Charlotte, NC (Hybrid, 3 Days Onsite Per Week)

Contract Length:

24 Months, with Potential FTE Conversion

Role Overview

In this contingent resource assignment, you will consult on complex initiatives supporting AI-enabled applications and platform solutions across the organization. This role focuses on production support, operational stability, incident resolution, release support, and continuous improvement of business-critical applications and AI-driven platforms. The ideal candidate will have application production support experience, troubleshooting capabilities, and the ability to support evolving technologies. This is not a software development role; the primary focus is on operational excellence, platform support, issue management, and maintaining service availability.

Key Responsibilities

• Provide Level 2 support for AI-enabled applications, platform solutions, and micro front-end applications.
• Investigate and troubleshoot production incidents, service disruptions, and complex application issues.
• Analyze failed transactions, requests, and processing errors to drive root-cause analysis.
• Participate in application releases and deployment activities, including post-implementation validation.
• Monitor application health, availability, and performance to ensure operational stability.
• Partner with product teams, platform engineering, and business stakeholders to understand operational requirements.
• Proactively identify reliability improvements and recommend enhancements to support processes.
• Support search, document-processing, and knowledge-management capabilities within the platform.

Required Qualifications

Experience: 5+ years of Systems Engineering, Technology Architecture, or Application Production Support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. Experience supporting business applications in a production environment is required.

Technical Skills

• Application Production Support / Platform Support
• MongoDB support and troubleshooting
• Tachyon Search or similar enterprise search platform
• Salesforce production support
• Incident management and root-cause analysis

Preferred Qualifications

• Experience supporting AI-driven applications or automation platforms.
• Exposure to Amelia or similar automation technologies.
• Knowledge of AI-enabled business applications and operational workflows.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.