Application Support Engineer

Apex Systems; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

401K with match

HSA & EAP

Training & Certifications

Career Coach

Job summary

Everforth Apex is seeking an experienced Application Support Engineer to bolster Treasury portfolio monitoring and incident management. You will leverage DynaTrace, Splunk, Hadoop, Cloud, and AI tools to optimize uptime and performance while engaging with IT and business lines.

You will work onsite in Charlotte, NC, collaborating across infrastructure and development teams, and may participate in after-hours stand-by rotations. Strong SQL/UNIX and scripting skills are essential.

Qualifications

• 5+ years of Production Support experience."
• Strong knowledge of SQL, UNIX / LINUX.
• Working knowledge of ITSM, ITRS, DynaTrace, and Splunk.
• Experience with job scheduling tools such as Autosys and Bob jobs.
• Hands-on experience with databases (Oracle, Teradata) and Hadoop.
• Experience with Unix, Quartz, Grid, Cloud, and Containers.
• Strong knowledge of AI tools.
• Python scripting knowledge.

Responsibilities

• Respond to and resolve business queries for the ERFT space.
• Communicate the overall status and health of the application to business lines and management.
• Identify areas for improvement in monitoring, application stability, and root cause analysis speed.
• Collaborate with Technology Infrastructure and Development Teams on releases and upgrades.
• Manage the user query mailbox, ensuring timely and appropriate responses.
• Handle feed and batch support items, including alert and monitoring management.
• Utilize framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting.
• Manage incidents, providing user notifications and handling escalations as needed.
• Maintain documentation and manage knowledge transfer.
• Coordinate issue resolution with various development teams.
• Assist with metrics reporting and coordinate Business Continuity testing.
• Organize and lead meetings for issue resolution.
• Identify automation opportunities to reduce manual, repetitive tasks.

Skills

SQL

Unix/Linux

AI tools

Python

SDLC/ITIL

Communication

Problem solving

Multi-regional teamwork

Monitoring & incident handling

Tools

ITSM

ITRS

DynaTrace

Splunk

JIRA

Autosys

Bob jobs

Oracle

Teradata

Hadoop

Cloud

Containers

Tableau

Quartz

Grid

Job description

Job#: 3046233

Job Description

Application Support Engineer

Location

Charlotte, North Carolina (Onsite)

Role Overview

This role offers an opportunity to enhance domain, technical, and process expertise by supporting a critical Treasury portfolio. The position involves advancing monitoring knowledge with tools like Dynatrace and Splunk, and supporting applications on platforms such as Hadoop, Cloud, and Grids. The candidate will be expected to use AI in daily tasks and will develop process knowledge in Incident Management, Problem Management, and Application Resiliency.

Key Responsibilities

• Respond to and resolve business queries for the ERFT space.
• Communicate the overall status and health of the application to business lines and management.
• Identify areas for improvement in monitoring, application stability, and root cause analysis speed.
• Collaborate with Technology Infrastructure and Development Teams on releases and upgrades.
• Manage the user query mailbox, ensuring timely and appropriate responses.
• Handle feed and batch support items, including alert and monitoring management.
• Utilize framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting.
• Manage incidents, providing user notifications and handling escalations as needed.
• Maintain documentation and manage knowledge transfer.
• Coordinate issue resolution with various development teams.
• Assist with metrics reporting and coordinate Business Continuity testing.
• Organize and lead meetings for issue resolution.
• Identify automation opportunities to reduce manual, repetitive tasks.

Required Qualifications

Experience: 5+ years of Production Support experience.

Technical Skills

• Strong knowledge of SQL, UNIX / LINUX.
• Working knowledge of ITRS, DynaTrace, and Splunk.
• Working knowledge of job scheduling tools such as Autosys and Bob jobs.
• Hands-on experience with databases (Oracle, Teradata) and Hadoop.
• Experience with Unix, Quartz, Grid, Cloud, and Containers.
• Strong knowledge of AI tools.
• Python scripting knowledge.

Professional Skills

• Knowledge of the Software Development Life Cycle (SDLC) and ITIL concepts.
• Strong verbal and written communication skills.
• Excellent project and time management skills.
• Ability to work effectively in a multi-regional team.
• Creative and strong problem-solving capabilities.
• Ability to operate in high-pressure situations and interact with senior management.
• Willingness to provide stand-by out-of-hours support on a rotational basis as needed.

Preferred Qualifications

• Experience in the financial or banking industry, particularly with Treasury and Liquidity business.
• Familiarity with Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge of Tableau.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection
• ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure
• HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.