Database & Cloud Platform Reliability Lead

State Street; Boston (MA); On-site; USD 95,000 - 158,000; Full time

Benefits offered by this job

401K with company match

Insurance coverage (medical, dental,視

Paid time off

Job summary

State Street is seeking an experienced Database Platform Support professional to join our Boston-area team. You will manage production support, incident response, RCA, and ongoing platform reliability across PostgreSQL, AWS RDS, Redshift, Snowflake, and related services.

You will contribute to monitoring, automation, security remediation, and stakeholder communications while participating in on-call rotations and major incident bridges. Strong financial-application experience is preferred.

Qualifications

• 8–12+ years of database administration and production support experience.
• 5+ years supporting cloud-hosted database platforms.
• Strong experience in Incident, Problem, Change, and Capacity Management.
• Experience supporting mission-critical financial applications.
• Experience working within 24x7 operational support environments.

Responsibilities

• Production Support & Incident Management, including escalation for major incidents.
• Lead troubleshooting of database, platform, and cloud infrastructure issues.
• Perform root cause analysis and preventive actions.
• Coordinate incident communications and stakeholder updates.
• Participate in on-call rotations and major bridges.
• Monitor platform SLAs and operational KPIs.
• Support AWS services including EC2, RDS, Redshift, S3, Lambda, EFS/EBS, Kinesis, CloudWatch, IAM.
• Service monitoring, operational support, capacity planning, and security remediation.
• Develop SOPs, runbooks, and knowledge articles; drive automation and improvements.

Skills

Incident management

On-call support

RCA / root cause analysis

Troubleshooting

Capacity planning

Security remediation

Tools

PostgreSQL

Amazon Redshift

Snowflake

Aurora PostgreSQL

AWS RDS

EC2

S3

Lambda

CloudWatch

IAM

Grafana

Kibana

ELK

Terraform

Ansible

Python

SQL

Job description

State Street is seeking an experienced Database Platform Support professional to join our Boston-area team. You will manage production support, incident response, RCA, and ongoing platform reliability across PostgreSQL, AWS RDS, Redshift, Snowflake, and related services.

You will contribute to monitoring, automation, security remediation, and stakeholder communications while participating in on-call rotations and major incident bridges. Strong financial-application experience is preferred.