Senior Application Infrastructure & Support Engineer

State Street Corp; Burlington (MA); On-site; USD 90,000 - 158,000; Full time

Job summary

State Street's Charles River Development team is seeking a tech support professional to respond to customer requests, diagnose issues, and collaborate with engineering and QA to deliver timely solutions.

You will handle complex technical problems, document interactions, test workarounds, and contribute to process improvements while maintaining detailed resolution reports. Some travel may be involved; strong SQL and programming knowledge are essential.

Qualifications

• Experience with one or more structured programming languages.
• Strong hands-on SQL experience and the fundamentals of relational database theory.
• Understanding of the Trading Life Cycle and SDLC.
• Demonstrate history of solving complex technical problems with attention to detail.

Responsibilities

• Respond to requests for technical assistance via Teams, Email.
• Diagnose software issues and recommend the appropriate solution.
• Analyze problems, answer questions, and provide training as needed.
• Work closely with engineering/QA teams.
• Identify and test workarounds for deficiencies in the software.
• Research issues with third party software.
• Follow standard procedures when responding to customer inquiries.
• Contribute to the continuous enhancement and improvement of support processes.
• Handle sensitive issue situations affecting customer perception.
• Keep detailed log of all customer interactions and prepare resolution reports.
• Manage special projects as needed.
• Stay eager in learning new skills and technologies.

Skills

SQL

Programming languages

Development tools

Trading Life Cycle

SDLC

Job description

State Street's Charles River Development team is seeking a tech support professional to respond to customer requests, diagnose issues, and collaborate with engineering and QA to deliver timely solutions.

You will handle complex technical problems, document interactions, test workarounds, and contribute to process improvements while maintaining detailed resolution reports. Some travel may be involved; strong SQL and programming knowledge are essential.