Application Engineer, Workforce Management

Universal Orlando Resort; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Universal Orlando Resort in Orlando, FL is seeking an Application Engineer to support UKG WFM Pro and UKG Workforce Central timekeeping and analytics. You will define, configure, develop, test, and maintain UKG solutions and related interfaces, while collaborating with business partners and IT teams.

Responsibilities include 24x7 on-call support, requirements gathering, documentation, and production lifecycle modifications.

Qualifications

• 3+ years configuring and supporting UKG Pro WFM, and Workforce Central 8.0 or higher.
• 3+ years configuring UKG Advanced Scheduler and Forecasting.
• 3+ years configuring UKG Timeclocks within UKG Pro WFM.
• Bachelor’s degree in MIS/CS/IT/Business preferred.
• Strong analytical, testing, and documentation skills.

Responsibilities

• Provide day-to-day system operations, monitoring, troubleshooting, and performance analysis in a 24x7 environment.
• Collaborate with partners to design, configure, test, and deploy UKG-based solutions with vendors and IT teams.
• Gather requirements, document specs, and support change management for UKG modules and timekeeping systems.
• Support on-call rotation and ensure timely incident resolutions and root-cause analyses.

Skills

System support

Vendor collaboration

Requirements gathering

Business & IT communication

Education

Bachelor’s degree in MIS/CS/IT/Business

Tools

UKG Pro WFM

UKG Workforce Central

UKG Advanced Scheduler

UKG Forecasting

UKG Data Hub

UKG Timeclocks

UKG Dashboards & Tiles

Job description

JOB SUMMARY: The Application Engineer will be a member of the Digital & Technology, Parks Technology team supporting Workforce Management Technologies for Universal Destinations and Experiences. This role will be responsible for defining, configuring, developing, testing, analyzing, and maintaining the UKG WFM Pro and UKG Workforce Central Timekeeping, Scheduling, Attendance, Data Hub and Analytics application and future modules as well as the time clocks. This includes working with the business to gather requirements, configuring solutions, writing interfaces in WIM/BOOMI, testing, analyzing, and supporting workforce management systems and would also include the research, design, documentation, and modification of software specifications throughout the production life cycle. This position provides 24x7 on-call support on a rotational basis. The primary application support responsibility for this position is UKG software with secondary support of other packaged software applications.

MAJOR RESPONSIBILITIES:

• Provide a system support role for day-to-day systems operations, including monitoring, troubleshooting, and performance analysis in a 24x7 environment. Analyze UKG and other application requests which may require change, configuration, and testing of new functionality, creation or the update of design documents, unit testing, implementation plans, and testing new functionality for small to medium processes and/or functions.
• Collaborate with internal and external partners in the conceptualization and development of solutions. Work independently with vendors, business partners and technology teams on projects, support, application development and standardization to implement high quality, scalable and extendable solutions using UKG or other applications while adhering to established best practices.
• Participate in the definition, development, and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.
  
  

EDUCATION:

• Bachelor’s degree in MIS, Computer Science, Information Technology, Business is preferred.
  
  

EXPERIENCE:

• 3+ years’ experience with configuration and support of UKG Pro WFM, Workforce Central 8.0 or higher. Prefer WFC 8.1 experience.
• 3+ years’ experience with configuration and support of UKG Advanced Scheduler and Forecasting.
• 3+ years’ experience with configuration and support of UKG Workforce Leave including attendance.
• 3+ years’ experience with UKG application server maintenance and product installation.
• 3+ years’ experience with Service Release installations and upgrades
• 3+ years’ experience with configuration of UKG Pro WFM Dashboards & Tiles.
• 3+ years’ experience with configuration and support of UKG Data Hub
• 3+ years’ experience supporting and configuring UKG Timeclocks within UKG Pro WFM.
• Knowledge with UKG custom report writing.
• Experience conducting analysis of business processes and recommending improvement or efficiencies
• Solid experience with development tools
  
  

ADDITIONAL INFORMATION:

• The job is based in Orlando, Florida and requires 24x7 support, either on-call or on-site.
• Able to interface and influence at all levels of an organization
• Ability to communicate effectively to business and IT technical teams
• Demonstrated ability to handle multiple projects and initiatives simultaneously
• Demonstrated problem resolution skills
• Ability to travel for training, conferences or to supported business locations.
• Familiarity with enterprise system rollouts
  
  

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

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