Application Engineer, Workforce Management

Referral Job Portal; Orlando (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Universal Orlando Resort in Orlando seeks an Application Engineer to support Workforce Management technologies, including UKG Pro WFM and UKG Workforce Central. The role covers configuration, development, testing, and maintenance of the UKG modules, with time clock systems and data hub integration.

The position requires collaboration with business units, vendors, and IT teams, plus on-call support in a production life cycle environment.

Qualifications

• 3+ years' experience with configuration and support of UKG Pro WFM, Workforce Central 8.0 or higher (prefer WFC 8.1).
• 3+ years' experience with UKG Advanced Scheduler and Forecasting.
• 3+ years' experience with UKG Workforce Leave including attendance.

Responsibilities

• Provide system support for day-to-day operations in a 24x7 environment, including monitoring, troubleshooting, and performance analysis.
• Collaborate with partners and vendors to design and implement scalable UKG solutions and standardization.
• Define and document business requirements, objectives, and specifications with internal users.
• Participate in Environmental, Health & Safety responsibilities per UO policy.
• Perform other duties as assigned.

Skills

Analytical skills

Communication with business & IT

Project management

Problem solving

Travel availability

Education

Bachelor's degree in MIS / CS / IT / Business

Tools

UKG Pro WFM

UKG Workforce Central

UKG Advanced Scheduler

UKG Data Hub

UKG Timeclocks

BOOMI / WIM interfaces

Job description

JOB SUMMARY:

The Application Engineer will be a member of the Digital & Technology, Parks Technology team supporting Workforce Management Technologies for Universal Destinations and Experiences. This role will be responsible for defining, configuring, developing, testing, analyzing, and maintaining the UKG WFM Pro and UKG Workforce Central Timekeeping, Scheduling, Attendance, Data Hub and Analytics application and future modules as well as the time clocks. This includes working with the business to gather requirements, configuring solutions, writing interfaces in WIM/BOOMI, testing, analyzing, and supporting workforce management systems and would also include the research, design, documentation, and modification of software specifications throughout the production life cycle. This position provides 24x7 on-call support on a rotational basis. The primary application support responsibility for this position is UKG software with secondary support of other packaged software applications.

MAJOR RESPONSIBILITIES:

• Provide a system support role for day-to-day systems operations, including monitoring, troubleshooting, and performance analysis in a 24x7 environment. Analyze UKG and other application requests which may require change, configuration, and testing of new functionality, creation or the update of design documents, unit testing, implementation plans, and testing new functionality for small to medium processes and/or functions.
• Collaborate with internal and external partners in the conceptualization and development of solutions. Work independently with vendors, business partners and technology teams on projects, support, application development and standardization to implement high quality, scalable and extendable solutions using UKG or other applications while adhering to established best practices.
• Participate in the definition, development, and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelor's degree in MIS, Computer Science, Information Technology, Business is preferred.

EXPERIENCE:

• 3+ years' experience with configuration and support of UKG Pro WFM, Workforce Central 8.0 or higher. Prefer WFC 8.1 experience.
• 3+ years' experience with configuration and support of UKG Advanced Scheduler and Forecasting.
• 3+ years' experience with configuration and support of UKG Workforce Leave including attendance.
• 3+ years' experience with UKG application server maintenance and product installation.
• 3+ years' experience with Service Release installations and upgrades
• 3+ years' experience with configuration of UKG Pro WFM Dashboards & Tiles.
• 3+ years' experience with configuration and support of UKG Data Hub
• 3+ years' experience supporting and configuring UKG Timeclocks within UKG Pro WFM.
• Knowledge with UKG custom report writing.
• Experience conducting analysis of business processes and recommending improvement or efficiencies
• Solid experience with development tools

ADDITIONAL INFORMATION:

• The job is based in Orlando, Florida and requires 24x7 support, either on-call or on-site.
• Able to interface and influence at all levels of an organization
• Ability to communicate effectively to business and IT technical teams
• Demonstrated ability to handle multiple projects and initiatives simultaneously
• Demonstrated problem resolution skills
• Ability to travel for training, conferences or to supported business locations.
• Familiarity with enterprise system rollouts

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2026 Universal Studios. All rights reserved. EOE

Advertised: Jul 22 2026 Eastern Daylight Time

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