Application Engineer — Technical Sales & Product Support

Sigma Engineered Solutions; Garner (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Sigma Engineered Solutions, based in Garner, NC, is seeking a qualified engineer to provide product technical and application support to the Sales team and customers, and to act as a liaison between customers and engineering/manufacturing/quality teams for new product development and quality activities.

You will provide technical product engineering support to Sales and customers, assist with product applications and design changes, gather requirements for launches, support growth through

Qualifications

• Bachelor's degree in an engineering discipline (Mechanical or Electrical).
• 3-5 years' experience in field sales and/or technical support in mechanical, electrical, electronic and/or lighting industry.
• Product knowledge in the electrical industry and about the casting process is a plus.
• Knowledge or experience of new product development process.
• Six Sigma Greenbelt certification or design for certification is a plus.

Responsibilities

• Provide technical product engineering support to Sales team and customers.
• Assist customers with product application issues and current product design changes.
• Gather customer requirements for product launch and new product development.
• Support growth and existing business sales through on-site visits with Sales team.
• Conduct product focus groups and analyze and summarize feedback.
• Provide input on product information via knowledge of competitors' activities and new products applications to the Sales, Marketing and Engineering teams.
• Liaison with UL/CSA and engineering on product specifications, testing, and standards.
• Monitor code compliance and NEC code changes.
• Liaison between customer and Manufacturing, Quality and Engineering teams.
• Conduct product quality audits.
• Prepare product literature including sell sheets and brochures for customers, and product instructional videos.

Skills

Technical product engineering

Customer liaison

Sales support

Communication skills

Microsoft Word/Excel

Travel readiness

Six Sigma Greenbelt (preferred)

Education

Bachelor's degree in Mechanical or Electrical engineering

Tools

UL/CSA coordination

NEC code knowledge

Job description

Sigma Engineered Solutions, based in Garner, NC, is seeking a qualified engineer to provide product technical and application support to the Sales team and customers, and to act as a liaison between customers and engineering/manufacturing/quality teams for new product development and quality activities.

You will provide technical product engineering support to Sales and customers, assist with product applications and design changes, gather requirements for launches, support growth through