Technical Application Engineer: Support & Product Enablement

Socket.dev; Garner (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Sigma Engineered Solutions is seeking a product engineering specialist to provide technical and application support to the Sales team and customers. You will act as liaison between customer and engineering/manufacturing/quality teams for new product development and quality activities.

Responsibilities include supporting sales with on-site visits, gathering requirements, conducting focus groups, and coordinating with UL/CSA and NEC standards. Travel may be domestic and international.

Qualifications

• Bachelor's degree in engineering, Mechanical or Electrical preferred.
• 3-5 years in field sales and/or technical support in mechanical, electrical, electronic and/or lighting industry.
• Product knowledge in electrical industry and about casting process is a plus.
• Knowledge or experience of new product development process.
• Six Sigma Greenbelt certification or design for certification is a plus.

Responsibilities

• Provide technical product engineering support to Sales team and customers.
• Assist customers with product application issues and current product design changes.
• Gather customer requirements for product launch and new product development.
• Support growth and existing business sales through on-site visits with Sales team.
• Conduct product focus groups and analyze feedback.
• Provide input on product information via knowledge of competitor’s activities and new products applications to Sales, Marketing and Engineering teams.
• Liaison with UL/CSA and engineering on product specifications, testing, and standards.
• Monitor NEC code changes.
• Liaison between customer and Manufacturing, Quality and Engineering teams.
• Conduct product quality audits.
• Prepare product literature including sell sheets and brochures and product instructional videos.

Skills

Product engineering

Customer liaison

Sales support

Electrical knowledge

Communication

Quality focus

Education

Engineering degree (Mechanical or Electrical)

Tools

Microsoft Office

Job description

Sigma Engineered Solutions is seeking a product engineering specialist to provide technical and application support to the Sales team and customers. You will act as liaison between customer and engineering/manufacturing/quality teams for new product development and quality activities.

Responsibilities include supporting sales with on-site visits, gathering requirements, conducting focus groups, and coordinating with UL/CSA and NEC standards. Travel may be domestic and international.