Application Engineer

Socket.dev; Garner (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Sigma Engineered Solutions is seeking a product engineering specialist to provide technical and application support to the Sales team and customers. You will act as liaison between customer and engineering/manufacturing/quality teams for new product development and quality activities.

Responsibilities include supporting sales with on-site visits, gathering requirements, conducting focus groups, and coordinating with UL/CSA and NEC standards. Travel may be domestic and international.

Qualifications

• Bachelor's degree in engineering, Mechanical or Electrical preferred.
• 3-5 years in field sales and/or technical support in mechanical, electrical, electronic and/or lighting industry.
• Product knowledge in electrical industry and about casting process is a plus.
• Knowledge or experience of new product development process.
• Six Sigma Greenbelt certification or design for certification is a plus.

Responsibilities

• Provide technical product engineering support to Sales team and customers.
• Assist customers with product application issues and current product design changes.
• Gather customer requirements for product launch and new product development.
• Support growth and existing business sales through on-site visits with Sales team.
• Conduct product focus groups and analyze feedback.
• Provide input on product information via knowledge of competitor’s activities and new products applications to Sales, Marketing and Engineering teams.
• Liaison with UL/CSA and engineering on product specifications, testing, and standards.
• Monitor NEC code changes.
• Liaison between customer and Manufacturing, Quality and Engineering teams.
• Conduct product quality audits.
• Prepare product literature including sell sheets and brochures and product instructional videos.

Skills

Product engineering

Customer liaison

Sales support

Electrical knowledge

Communication

Quality focus

Education

Engineering degree (Mechanical or Electrical)

Tools

Microsoft Office

Job description

Company Overview

Since 1982, Sigma Engineered Solutions has been on an incredible journey. We started with just one plant in India and have expanded to 13 locations around the world. What began as a cost-effective supplier of low-voltage electrical products has grown into a global solutions provider of highly engineered, complex metal components, including machined parts and precision metal stampings.

At Sigma Engineered Solutions “your success is our mission.” It’s a promise we live by daily and it defines everything we do whether you are a team member or customer.

Job Summary

This position is responsible for providing product technical and application support to the Sales and customer base and acts as a liaison between customer and engineering/manufacturing/quality teams for new product development and quality related activities.

What you will be doing

• Provide technical product engineering support to Sales team & and customers.
• Assist customers with product application issues and current product design changes.
• Work with the Sales team and to gather customer requirements for product launch and new product development.
• Support new growth and existing business sales through on-site visits with Sales team.
• Conduct product focus groups and analyze & and summarize feedback.
• Provide input on product information via knowledge of competitor’s activities and new products applications to the Sales, Marketing and Engineering teams. Capture voice of customers for new products.
• Liaison with UL/CSA and engineering on product specifications, testing, and standards.
• Monitor code compliance and NEC code changes.
• Liaison between customer and Manufacturing, Quality and Engineering teams.
• Conduct product quality audits.
• Prepare product literature which includes sell sheets and brochures for customers, and product instructional videos.

What you will bring to the team

• General knowledge of the principles and practices of application and product engineering,
• Ability to develop long-term plans and programs and to evaluate work accomplishments.
• Ability to establish and maintain effective relationships with peers, customers, and business partners.
• Ability to present facts and recommendations effectively in oral and written form.
• Ability to track activities effectively and close them in a timely manner.
• Extensive experience with Microsoft applications such as Word and Excel.
• Willingness to learn new things.
• Ability to take on additional responsibilities as necessary.

Requirements

Education and/or Work Experience Requirements

• Bachelor’s degree in an engineering discipline (Mechanical or Electrical engineering)
• 3-5 years’ experience in field sales and/or technical support in mechanical, electrical, electronic and/or lighting industry.
• Product knowledge in the electrical industry and about the casting process is a plus.
• Knowledge or experience of new product development process
• Preferred Qualifications:
• Six Sigma Greenbelt certification or design for certification is a plus

Travel

Some domestic and international travel is required.

Physical Requirements

• Prolonged periods sitting, with computer and other office machine usage.
• Prolonged periods of standing/walking
• Fluent speech with the ability to communicate using telephone.

Sigma Engineered Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.