Application Engineer - Dental - PST

SHINING 3D; California; Presencial; USD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health/Dental/Vision insurance 100%

401(k) matched

Transportation allowance

Resumo da oferta

Shining 3D is seeking a Dental Application Engineer to support post-sales digital dentistry customers across scanning, printing, and CAD/CAM workflows. You will collaborate with Sales, Product, Engineering, and Training teams to deliver technical guidance and ensure successful adoption of Shining 3D solutions.

The role suits problem-solvers who enjoy teaching customers and resellers, with willingness to travel up to 30% and to work closely with cross-functional teams in a fast-paced setting.

Qualificações

• Bachelor's degree in science, engineering, math, or dental-related field preferred.
• Experience as a dental lab technician, dental assistant, or dental hygienist.
• Strong troubleshooting and customer service skills.
• CAD/CAM experience.
• Bilingual in Spanish and English preferred.
• Ability to collaborate with technical and non-technical teams.
• Basic IT skills and software navigation.

Responsabilidades

• Provide customer-facing sales support to resellers and end users.
• Create internal and external technical user guides.
• Provide technical training to resellers and end users.
• Repair scanners and printers as needed.
• Communicate customer requests to R&D.
• Evaluate new products and test software/features.
• Travel up to 30% to assist customers on-site and at exhibitions.

Conhecimentos

Troubleshooting

Customer service

Problem-solving

Collaboration

Bilingual Spanish/English

Travel readiness

Formação académica

Bachelor's degree in science/engineering/dental field

Ferramentas

CAD/CAM

Descrição da oferta de emprego

Shining 3D is a global leader in 3D scanning, additive manufacturing, and digital dental solutions. Our mission is to make high-quality digital dentistry accessible, reliable, and efficient for dental practices and labs around the world. With a rapidly expanding product ecosystem—including intraoral scanners, 3D printers, dental design software, and integrated cloud tools—we empower clinicians and technicians to deliver precise, streamlined patient care.

Shining 3D is seeking a skilled and motivated Dental Application Engineer (AE) to support our digital dentistry customers across Post-Sales functions. This role plays a critical part in helping practices and labs adopt and succeed with our scanning, printing, and CAD/CAM workflows.

You will work closely with Sales, Product, Engineering, and Training teams to deliver exceptional customer experiences, provide technical expertise, and ensure smooth implementation and long-term success with Shining 3D solutions. The ideal candidate combines strong technical skills with customer empathy, clear communication, and a passion for digital dentistry.

This role is fast-paced, highly collaborative, and well-suited for someone who enjoys problem-solving, teaching, and supporting customers across a wide range of technical touchpoints.

ESSENTIAL FUNCTIONS:

• Provide customer-facing sales support to resellers and end users.
• Create internal and external technical user guides.
• Provide technical training to resellers and end users.
• Repair scanners and printers as needed.
• Show empathy towards customer complaints and sensitive situations.
• Communicate customer/reseller requests and complaints to R&D.
• Evaluate new products and test new software/features.
• Ability to travel up to 30% of the time to assist customers/resellers on-site and attend exhibitions.

REQUIREMENTS:

• Bachelor's degree in science, engineering, mathematics, or a dental-related field is highly preferred.
• Experience as a dental lab technician, dental assistant, or dental hygienist.
• Strong troubleshooting, problem-solving, and customer service skills.
• CAD/CAM experience.
• Bilingual proficiency in Spanish and English is highly desired.
• Ability to collaborate across technical and non-technical teams.
• Basic IT skills, including file systems and software navigation.
• Ability to lift 50 lbs, use a computer with a mouse and keyboard, and sit or stand for extended periods.
• Health/Dental/Vision insurance 100% covered by company;
• 401(k) matched;
• Transportation allowance if work in office;