Application Engineer

Fortress Safety; Erlanger (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Fortress Safety is seeking anApplications Engineer to support engineered machine-safety and interlocking products across pre- and post-sales. This on-site role in Erlanger, KY focuses on solving real machinery challenges, not IT issues, with a clear path toward leadership or product management.

You will troubleshoot on-site and remotely, collaborate with Sales, and help customers specify and integrate safety solutions while building depth in IO-Link Safety and Remlive technologies.

Qualifications

• 1–3 years in an application/field-service/technical-support role within industrial automation.
• Familiarity with industrial safety systems, PLCs, HMIs and automation technologies.

Responsibilities

• Provide expert application and troubleshooting support for machine-safety interlocking products by phone, email and on-site.
• Manage daily customer enquiries via the technical-support inbox and phone line, meeting KPIs.
• Diagnose complex product and application issues to identify root causes and effective fixes.
• Partner with the Sales team to help customers specify and integrate safety solutions using automation-system knowledge.
• Travel to customer sites to troubleshoot and resolve issues in the field.
• Support webinars, trade shows and training sessions to drive product adoption.
• Capture customer feedback and feed real-world insight into product development.
• Build technical depth in emerging technologies including IO-Link Safety and Remlive.

Skills

Industrial safety systems

PLCs

HMIs

Troubleshooting

Technical communication

Cross-team collaboration

Education

Engineering degree or relevant technical discipline

Tools

IO-Link Safety

Remlive devices

Job description

Application Engineer – Machine Safety & Interlocks

Location: Erlanger, Kentucky (on-site, commutable)

Type: Permanent, full-time

About the opportunity Fortress Safety is looking for a hands-on Application Engineer to support our engineered machine-safety and interlocking products across pre- and post-sales. This is a physical-product engineering role — you'll solve real machinery challenges for customers, not troubleshoot IT systems. It's an excellent step for an engineer looking to grow toward Sales, Product Management or technical leadership.

What you'll be doing

• Provide expert application and troubleshooting support for our machine-safety interlocking products, by phone, email and on-site.
• Manage daily customer enquiries via the technical-support inbox and phone line, meeting agreed KPIs.
• Diagnose complex product and application issues to identify root causes and effective fixes.
• Partner with the Sales team to help customers specify and integrate safety solutions using automation-system knowledge.
• Travel to customer sites to troubleshoot and resolve issues in the field.
• Support webinars, trade shows and training sessions to drive product adoption.
• Capture customer feedback and feed real-world insight into product development.
• Build technical depth in emerging technologies including IO-Link Safety and electrical devices such as Remlive.

What you'll bring

• 1–3 years in an application, field-service, technical-support or engineering role within an industrial / machinery / automation setting.
• Familiarity with industrial safety systems, PLCs, HMIs and automation technologies (hands-on experience a plus).
• Machinery electrical knowledge or experience (beneficial).
• Strong troubleshooting and problem-solving ability with physical, engineered products.
• Confident written and verbal communication with customers.
• Ability to collaborate across Design, Quality, Sales and Engineering.
• Degree in Engineering or a relevant technical discipline — equivalent experience or qualifications also considered.

What we offer

• 24 days holiday + 9 office-closure days
• 401k matching & profit-sharing potential
• 14 weeks fully paid parental leave
• Voluntary life, disability, accident and illness cover
• WPO Employee Assistance Program
• Long-service recognition
• A clear development pathway into Sales, Product Management or technical leadership

Inclusion & accommodations At Fortress, we don't just accept difference — we celebrate it, and we're committed to an inclusive environment for all colleagues. If you need any accommodations during the recruitment process, please let us know.

Apply / next steps Ready to protect people and equipment with world-class safety engineering? Apply now via the link. Questions? Contact our talent team.